999 R.E.S.P.O.N.D. 2
Use of Video Technology in Emergency and Urgent Care
The new 999 RESPOND-2 project, which is being funded by the National Institute for Health and Care Research (NIHR), aims to improve the way Enhanced and Critical Care Teams (ECCTs) are deployed to emergencies. These highly specialised teams deliver advanced, often life-saving treatment at the scene of serious incidents – but they are a limited resource. Making the right call, quickly, is essential – and having richer, real-time information could be the key to doing that more effectively
The 999 RESPOND-2 study will develop training guidance for clinicians, who currently have no standard protocol for using video consultations in emergency settings. It aims to ensure that this innovative technology can be safely embedded into the UK’s emergency response system.
Current use of video technology in emergency and urgent care:
Live video is becoming increasingly common in the way we ask for and receive help, including in emergency and urgent medical calls. Video technology enables call handlers and/or remote clinicians to communicate with on‑scene professionals and callers in real time to ask for more detail during calls and/or provide assistance. Smartphone‑based platforms are usually used to allow callers to record live video on their device without installing any extra applications.
How you can get involved:
Take part in interviews, focus groups, or workshops to share your experiences of using (or not using) video in your role
and help shape training and guidelines.
This study is funded by the NIHR Health and Social Care Delivery Research (HSDR) [NIHR 165274]. The views expressed are those of the author(s) and not necessarily those of the NIHR or the Department of Health and Social Care.