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Useful Links


The European Operations Management Association (eurOMA) is an international network of academics and managers from around the world interested in developing Operations Management.
The home page of the Operations Management Division of the Academy of Management has a range of news items and features for operations management academics.
Service Management resource web site, part of the SERVSIG site, packed full of useful information for people teaching service courses.
The Insitute of Customer Service is a membership organisation and is the UK's professional body for customer service. It runs the National Standard scheme for customer service professionals and the annual National Customer Service Awards.
The Customer Service Network is the UK's leading independent Service Excellence organisation. It is a network organisation that encourages best practice and runs the Service Excellence Award Scheme.
The INFORMS Section on Service Science promotes and disseminates research and applications among professionals interested in theory, methodologies, and applications in Service Science.



For additions and amendments please contact:

alison dot harrington at wbs dot ac dot uk


mark dot johnson at wbs dot ac dot uk