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Who we are and what we research



Principal Teaching Fellow

Complexity theory, organisational measurement, policy implementation, teaching and learning, and visual research methods, including flipped classroom development


Assistant Professor of

Performance and Responsibility

Social performance measurement and management; responsible organisational performance; OM and supply chain management in social enterprises; institutional logics; conceptions of spirituality in organisations


Associate Professor

Healthcare, with a number of projects in the NHS around areas of service improvement, Lean, root cause analysis, patient safety, patient involvement, organizational learning, knowledge brokerage and leadership


Assistant Professor

Inter-organizational relationships and service operations, particularly the implications of innovative business models on network structures, configurations and relationships


Assistant Professor

Service operations management and innovative pedagogies: servitization, Industry 4.0, service network management, professional service operations, inter-organizational collaboration, learning analytics and flipped learning pedagogies


OM Group Coordinator

Operations management practitioner


Associate Professor

Head of OM Group

Servitization and its impact on operations and supply chain management; examining the appropriate supply chain strategies, configurations and overarching relationships for companies providing business solutions


Professor of Operations Management &
Organizational Performance

Performance measurement and management; strategy implementation; design thinking and innovation management
In 2017-18 Pietro will be on the British Academy mid-career Fellowship


Assistant Professor

Integration of service operations, focussing on healthcare delivery; change management and teamwork in professional organizations; process improvement


Principal Teaching Fellow

Delivers postgraduation modules in operations management and project management among others, and development of new pedagogies


Associate Professor

Service process design; managing financial supply chains; service mass customisation; process improvement; B2B service management; workforce scheduling


Professor Chris Voss

Service management, experiential services, operational improvement and benchmarking, manufacturing strategy, and international issues in operations management


 Nigel Slack

Emeritus Professor Nigel Slack