Technical Support

24/7 Technical support information

WIMBA is our wbsLive supplier and provides a 24/7 technical support service for all users. They can be contacted as follows:

wbsLive Classroom technical support (WIMBA classroom) and Knowledge Base	http://support.blackboardcollaborate.com/
To submit a ticket or start-up a live chat with a Technical Support Representative	http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1
Telephone support	UK, Toll Free: (0800) 051-7248 North America, Toll Free: 1 (877) 382-2293 Australia, Toll Free: 1 (800) 26-7338 International, Non Toll Free: 1 (606) 274-2370

Supported operating and system requirements

wbsLive Classroom Supported Operating Systems, Java & Browsers*
OS	Browser			Java (JRE)
		Supported	Unsupported
Win 7*** Win Vista Win XP	Internet Explorer	7.0-9.0		Java v.6+ (1.6) XP/Vista/Win7
	Firefox	3.0, 3.6, 4.0**
	Other		AOL, Opera, Chrome, Safari
OS	Browser			Java (JRE)
		Supported	Unsupported
Mac OSX 10.6 10.5	Safari	3.0, 4.0, 5.0**		5 + (1.5 6+ (1.6)
	Firefox	3.0, 3.6, 4.0**
	Other		AOL, Opera, Chrome, IE
System requirements
512MB (1GB or higher recommended)
Internet access at 56k or above **** (broadband recommended)
Soundcard with microphone and speakers

* Browsers listed in the Supported section are recommended browsers for use with the wbsLive Classroom. Browsers that are not listed have not been tested fully and therefore may or may not work with the wbsLive Classroom.

** Classroom 6.1.3, 6.1.4 and Firefox 4.0 and Safari 5.0 is supported, but there are several known issues. If any of these effect you, please download and install Firefox 3.6 or use a different supported browser.

*** Windows 7 only support java version 6 (We have found that some computers shipped with Windows 7 are also shipped with an incompatible version of java version 5. Users running Windows 7 may need to remove the older java 5 installed version and install the more recent Java 6 version).

**** Internet connection: Wimba recommends a stable broadband connection. Those connecting over wireless broadband and satellite connections may experience poor connection quality due to poor signals. Those connecting over dialup connections should be able to hear audio but may have difficulty displaying media rich content.