University of Warwick researcher Shravani Sharma, whose recent work focused on the impact of travel on those with disabilities, said: “It’s a relief to hear of the U-turn of the ticket office closures. Through working with a range of disability charities, it’s clear that the removal of ticket offices would have a profound impact on the disabled. Working with CASBA (Citizen Advocacy South Birmingham Area), which supports people with learning difficulties, Royal National Institute of Blind People (RNIB) and Cerebral Palsy Midlands has shed light on the problems removing the ticket offices would have on the disabled.

“People with different visible and non-visible disabilities – including blindness, mobility problems, hearing loss, cerebral palsy and ADHD amongst others – would be severely impacted by the loss of ticket offices. People could be challenged by the technology, unable to distinguish train tickets from receipts, or simply need the guidance or assistance of a ticket officer.

“The U-turn will be a relief for so many people across the UK. When planning policies for the transport industry, people from a wide range of backgrounds, with different needs, must be properly listened to before making any big decisions. I would urge the government to consult both disability charities and the disabled in future policymaking.”