Dr Sophie Staniszewska is one of the contributors to a new National Quality Board (NQB) publication aimed at improving experiences of patient care.
Dr Staniszewska leads the Patient and Public Involvement (PPI) and Patient Experiences Programme at the RCN Research Institute at Warwick Medical School.
The National Quality Board (NQB), with support from other partners, has published Improving experiences of care: Our shared understanding and ambition, which sets out a common way for the national health and care organisations on the NQB to talk about people’s experiences of care and their roles in improving them.
The document includes a shared ambition for improving people’s experiences of care, and also includes examples of good practice and resources, to support organisations and individuals in improving experiences of care.
Improving experiences of care: Our shared understanding and ambition is for all individuals and organisations within, or with an interest in, the health system. It also aims to provide people who use services with an understanding of what they can expect from their experiences of care.