Online moderating guidance
By engaging with our content on social media, we expect you to:
- Adhere to the social media platform’s terms and conditions
- Behave in a way that respects the rights and dignity of others
- Refrain from using language that could be defamatory, prejudiced , discriminatory, hateful or threatening
- Share relevant, on-topic, and constructive additions to online discussions
- Engage in good-faith manner that recognises the opportunities that online conversation can provide across our community.
We ask that you do not share messages, comments and/or content that:
- Uses obscene or offensive language, including hurtful speech, slurs, and abusive expletives
- Contains spam, misleading, off-topic, or unintelligible material
- Promotes false or misleading information
- Intends to advertise or promote services unaffiliated with or outside of the University
- Does not align with the University’s values and Dignity Principles.
Legally, you must not share messages, comments and/or content that:
- Uses language that stirs up racial or religious hatred, incites violence, or promotes or supports a proscribed terrorist organisation
- Engages in targeting, insulting, or bullying an individual or group, which includes sending or posting words or images that are threatening, abusive, or insulting with the intention or effect of causing harassment, alarm, or distress
- Compromises the safety of an individual, group or our community as a whole
- Promotes discrimination based on protected characteristics like race, sex, religion, disability, sexual orientation or age
- Discloses confidential data, personal information or explicit imagery without consent
- Encourages or assists others to engage in any illegal activity.
In cases where the University receives comments, messages or content that does not align with these expectations, including spam, our Digital Engagement team will consider a number of options:
- Hiding or removing the content, to prevent potential harm to other members of our community or the University’s reputation
- Reporting the content to the platform, so that platform moderators are aware of the content
- Contacting relevant teams in the University for support and advice, such as Wellbeing and Safeguarding
- Restricting interaction with the University’s social media channels, including blocking individuals in cases where there are concerns about our community’s wellbeing
- Reporting content through relevant review and complaints processes at the University, including Report and SupportLink opens in a new window,
Conduct and Resolution, Disciplinary Policy and ProcedureLink opens in a new window and Feedback and Complaints ProcessLink opens in a new window.
- In extreme cases, reporting relevant content to the Police or other relevant external services.
The Digital Engagement team is available from 09:00 to 17:30, Monday to Friday.
If we receive any concerning messages, comments, and content outside of these times, we will review them when we are back online to see if we need to take action.