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Stage 2: Formal Departmental Investigation and Resolution

If you have been unable to resolve your Stage 1 complaint informally using local resolution you can submit a Stage 2 complaint for Formal Departmental Investigation and Resolution. Section 8 of the Student Complaints Resolution Procedure gives full details of how you can submit a Stage 2 complaint.

How to submit a formal Stage 2 complaint

  1. Seek support and advice: Wellbeing Support Services (including the Dean of Students' Office and Faculty Senior Tutors), the Students’ Union Advice Centre, and/or your Personal Tutor or Supervisor within your department.
  2. Download and complete the Formal Stage 2 Departmental Resolution Complaint form.
  3. Submit your completed Stage 2 Complaint Form, together with any relevant documentation and evidence, via the online Stage 2 Student Complaint Submission Page.

Please note that you need to be signed in with a University login code in order to allow the form to be submitted.

  1. If you have questions about the Procedure, cannot access the form or are unable to complete and submit a written complaint please contact or speak to the University's Student Complaints and Academic Casework Team on 02476 150445.