Best Use of Technology (Primary Care): Patchs Telephone Assistant at Lingwell Croft Surgery – Patchs Health / OneAdvanced

Lingwell Croft is the first GP practice in the UK (and possibly the world) to implement speech-recognition technology to achieve digitally-enhanced triage and reduce staff workload. Using Patchs Telephone Assistant, we have been able to put an end the ‘8am rush’ that was putting our practice, like so many others, under intolerable strain. Its ground-breaking new technology can transcribe voice calls into normal online requests and process unlimited numbers of calls in parallel.

This eliminates call waiting times, reduces staff workload, and enables all patients – regardless of their degree of technological literacy – to access the care they need.

New Health Tech Innovation of the Year:Patchs Telephone Assistant – Patchs Health / OneAdvanced

Patchs Telephone Assistant offers a ground-breaking solution to the problem of the ‘8am rush’ that is presently reducing the quality-of-care offered to patients and putting practices under intolerable strain. Its ability to transcribe voice calls into normal online requests leads to a radical reduction in the number of calls to reception, freeing up staff to do other tasks while supporting digitally-enabled triage. Because Patchs Telephone Assistant can process unlimited numbers of calls in parallel, call waiting times are entirely eliminated, and all patients – regardless of their degree of technological literacy – are able to access the care they need.