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Improved service at Warwick Print

Since the introduction of the Imprint Management Information System, we have been able to analyse, react to and improve on our service. This is to make sure you know you are getting the best when it comes to our products, delivery and service. The system provides statistical data on the many aspects of our service and has resulted in significant improvement in our delivery.

Delivering on-time

We have been able to accurately identify and improve the total number of jobs delivered on time. We have set a new target of greater than 99% for our delivered on time statistic, which we are rapidly approaching.

September 2019 - 1486 jobs completed

96.5% jobs were delivered on time

98.3% were delivered on time
1.7% marked as late deliveries

44% of jobs were delivered in 2 days or less

44% were completed in 2 days or less
Completion time from initial enquiry to customer delivery, indicating typical job processing falls within a 48 hour window.

99.5% of jobs were completed successfully

99% of jobs completed successfully
Only 14 were printed in error, meaning a 1% error rate

Building our customer relations

We track our customer relationships using Net Promoter Score (NPS). This is a tool that measures the loyalty between us and our customers. The NPS is calculated based on responses to a single question; how likely are you to recommend our service to a colleague?

Our current NPS = 100
Our Net Promoter Score is 100%

Doing our part for the environment

Since the introduction of the managed print service, we have saved:

  • over 212,000kg of C02 emissions
  • over 7.6 million sheets of A4 paper
  • the equivalent of 461 trees.
We saved over 212,00kg of CO2 emissions
We saved over 7.6 million sheets of paper
We saved over 461 trees