Since the introduction of the Imprint Management Information System, we have been able to analyse, react to and improve on our service. This is to make sure you know you are getting the best when it comes to our products, delivery and service. The system provides statistical data on the many aspects of our service and has resulted in significant improvement in our delivery.
We have been able to accurately identify and improve the total number of jobs delivered on time. We have set a new target of greater than 99% for our delivered on time statistic, which we are rapidly approaching.
March 2020 - 565 jobs completed
97% were delivered on time
3% were marked as late deliveries.
42% were completed in 2 days or less
Completion time from initial enquiry to customer delivery, indicating typical job processing falls within a 48 hour window.
99.5% of jobs completed successfully
Only 3 were printed in error, meaning a 0.5% error rate.
Building our customer relations
We track our customer relationships using Net Promoter Score (NPS). This is a tool that measures the loyalty between us and our customers. The NPS is calculated based on responses to a single question; how likely are you to recommend our service to a colleague?
Our current NPS = 100
Doing our part for the environment
Since the introduction of the managed print service in 2013, we have saved (Feb. 2020):
- over 228,188 kg of C02 emissions
- over 8.2 million sheets of A4 paper
- the equivalent of 496 trees.