How can hospitals communicate with patients to avoid damaging delays to treatment and avoidable anxiety during a pandemic? Alongside the focus on undiagnosed cancer due to the COVID-19 pandemic response, many other conditions have been underdiagnosed and under treated. Patients requiring treatment have suffered significant increased anxiety. Complementing service planning and provision, communication with patients is critical to avoid delayed care and negative mental health impacts due to anxiety related to care setting attendance. This project with Dan Lasserson (WMS Professor of Acute Ambulatory Care) would work with health service researchers and behavioural scientists to research an evidence base to improve care planning and communication across a range of healthcare conditions in a pandemic.