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Bibliography

The list is not exhaustive. These references refer to the introduction of my research on "My Research".

[1] Bitner, M. J. (1992). "Servicescapes: The Impact of Physical Surroundings on Customers and Employees." The Journal of Marketing 56(2): 57-71.

[2] CABE, B. (2005). "The impact of office design on business performance, Commission for Architecture and the Built Environment." British Council for Offices.

[3] Chan, C. (1992). "Exploring individual style in design." Environment and Planning B: Planning and Design 19: 503-523.

[4] Council, D. (2007). Eleven lessons: managing design in eleven global brands, London, UK: The Design Council.

[5] Devlin, A. S. and A. B. Arneill (2003). "Health Care Environments and Patient Outcomes: A Review of the Literature." Environment and Behavior 35(5): 665-694.

[6] Dovey, K. (1985). Home and Homelessness. Home Environments. I. Altman and C. M. Werner. New York and London, Plenum Press: 33-64.

[7] Koffka, K. (1922). "Perception: An introduction to the Gestalt-theorie." Psychological Bulletin 19(10): 531-585.

[8] Kotler, P. (1973). "Atmospherics as a marketing tool." Journal of retailing 49(4): 48-64.

[9] Levitt, T. (1981). "Marketing intangible products and product intangibles." Cornell Hotel and Restaurant Administration Quarterly 22(2): 37-44.

[10] Macnaughton, R., P. Collins, et al. (2007). "Designing for health: architecture, art and design at the James Cook University Hospital."

[11] Mehrabian, A., Russell, J.A. (1974). An Approach to Environmental Psychology Massachusetts Institute of Technology, Cambridge, MA.

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