Axia Troubleshooting guide
|
Issue |
Solution |
Contact |
|
My school isn’t listed and doesn’t appear in the drop-down menu. |
School needs to be added by the PSS office. |
ctecurrentstudents@warwick.ac.uk/ pgcei@warwick.ac.ukLink opens in a new window |
|
My mentor can’t access Axia. |
Student finds them in drop-down menu and invites mentor. |
ctecurrentstudents@warwick.ac.uk/ pgcei@warwick.ac.ukLink opens in a new window |
|
I can’t log-in to Axia. |
Check your emails for log-in details and that password is correct. |
|
|
I am trying to load a document, and it keeps failing. |
Log-out and try again later. If problem persists, contact the academic technology team. |
|
|
There is a mistake on one of the forms. |
Report the full details of the mistake to the academic technology team. |
|
|
I am a member of staff and can’t access Axia. |
Report the issue to the academic technology team. |
|
|
I am a member of staff and am having trouble producing reports. |
Contact the PSS team. |
ctecurrentstudents@warwick.ac.uk
|