Complaints Procedure
Warwick Foundation Studies is committed to providing the highest quality experience for students in a safe, accessible and academically enabling environment. In the event that you feel your experience has not been to the standard you expect, it is important that you speak to colleagues and have the opportunity to voice your concerns.
Complaints Resolution Pathway
The University's 'Complaints Resolution Pathway' provides a clear mechanism for raising complaints about your experience at the University. The process includes three stages:
Stage One
This is where the complaint is raised and resolved within the department without further involvement of other departments of the university. In most cases, complaints or issues can be resolved at this informal stage.
If you wish to make a complaint about the Department, please contact the Departmental Secretary.
Stage Two
The second stage of the complaints procedure should be used if you feel that the department has not adequately resolved your complaint at the informal Stage 1. Alternatively, you may choose to go directly to Stage 2 if you feel your complaint is complex/serious enough to require a more formal response.
Stage Three
This stage is available if you have been through Stage 2 of the complaints process and you are not satisfied with the outcome and you meet the criteria for further appeal.
Please view the University's Complaints Resolution Pathway website for full details.