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Warwick Foundation Studies

Pre-Sessional English Student Support Coordinator Recruitment

ROLE

To support the overall effective delivery of the Warwick Pre-Sessional English (PsE) Programme by providing help and guidance to students, both online and face-to-face, which enables and enhances their overall experience on the course. To act as a primary point of contact for students resident on and off-campus during the programme, and to support their safe and enjoyable living experience.

To provide administrative support to the PsE Programme Coordinators through reception duties, answering student and staff queries regarding the PsE programme, Warwick Campus and other related queries, escalating to programme coordinators when appropriate.

The role is based at the University of Warwick main campus.

To find our more about the programme, please visit our Warwick Pre-Sessional English (PsE) Programme.

DUTIES

  1. To act as an initial point of contact for students and in particular matters relating to life on campus. This will include:

a. Helping to create a safe and welcoming on-campus living environment by being a physical point of contact for students on-campus during week days/early evenings and some weekends. Times will be confirmed through a duty rota.

b. Setting up and attending regular Kitchen Meetings with representatives from each of the flats to share information, address any concerns and escalate any serious issues to the Professional Services team

c. Consulting regularly with teaching and Professional Services staff and working with them to ensure the emotional and physical well-being of students

d. Informing and reminding students of the rules and responsibilities relating to living on campus and escalating any instances of non-compliance with the Professional Services team or relevant central teams.

e. Support students upon arrival onto campus, assisting them in getting to their Halls of Residence and settling into their accommodation.

2. To support the non-academic needs of students during the programme by developing and maintaining a welcoming and supportive student community. This will include:

a. Developing and delivering events and activities that support community building, both online and on-campus

b. Attending scheduled social events, trips and activities delivered on the programme, including end of course celebrations and some group excursions which will take place at weekends.

3. To provide support to the course Professional Services team in relation to the overall delivery of the programme, including but not limited to:

a. Delivering campus tours and supporting students with wayfinding

b. Assisting students with core tasks associated with induction to Warwick, e.g. card collection, enrolment, bank account set-up etc.

c. Answering student and staff enquiries through relevant online channels on Microsoft Teams, and in-person reception

d. Publishing relevant updates, newsletters, blogs and other content on the PsE SharePoint hubs (student/staff intranets)

4. If necessary and dependent on government and University rules at the time, to support students and staff in ensuring compliance with all risk assessments and procedures relating to Covid-19. This could include:

a. Providing support to students who are required to self-isolate upon arrival on campus

b. Providing ad-hoc support and guidance to students who may be required to self-isolate (e.g. due to contracting Covid-19) after arrival

c. Maintaining and sharing accurate records of students who are required to self-isolate and supporting the professional services team and other university teams in ensuring compliance with the relevant rules and regulations relating to self-isolation

d. Ensuring students can access relevant amenities during periods of self-isolation by signposting to centrally provided services and supporting colleagues from those services, where appropriate

SKILLS AND EXPERIENCE

You should possess the following essential criteria:

  • You have experience of providing support to students, both in person and online
  • You have experience of ensuring the emotional and physical wellbeing of students
  • You have excellent communication and interpersonal skills and the proven ability to create a welcoming and supportive environment
  • You have excellent knowledge of Warwick University campus; so that you can give campus tours and support wayfinding around campus, you are aware of and can advise on campus rules, and are able to appropriately signpost students to campus amenities and services
  • You have experience of providing administrative support, and are familiar with using Office, Teams and databases
  • You have excellent time management and organisational skills
  • You can show evidence of team working skills, resilience and taking initiative.
  • You are able to work independently

The following criteria are desirable:

  • You are a former Pre Sessional English student or a current international postgraduate student at Warwick
  • You have worked on a residential programme previously, either at Warwick or elsewhere

Start and end date

There are two roles from Monday 11 July – Friday 16 September and one additional role from Monday 8 August – Friday 16 September.

Hours of work

The role is for 36.5 hours per week (full-time). The hours will be split over the week from Mondays – Saturdays and may include some evenings when there are social events. There will be a rota for co-ordinators allowing you to know working patterns in advance.

Rate of pay

The rate of pay is £10.59 per hour plus holiday pay. (SP11 of University payscale)

Room only accommodation in Halls of Residence on campus is also provided.

APPLICATION PROCESS

To apply for this role, please complete an expression of interest here: PSE Student Support Coordinator Expression of Interest (warwick.ac.uk)

The closing date for expressions of interest is midnight on 21st March 2022.