Professional Services

The Professional Services team at Warwick Global Academy provides essential operational and strategic support to ensure the smooth delivery of our programmes and an outstanding experience for students and staff.

Together, we work to create a seamless journey for student, from first enquiry through to enrolment and beyond, while supporting WGA’s vision for innovation and excellence.

Admissions, Marketing and Development

Marketing and Communications – Promoting WGA programmes globally, managing digital channels, and developing campaigns to attract and engage prospective students.
Student Recruitment – Building relationships with international markets, agents, and partners to increase applications and conversions.
Admissions – Managing application processes, entry requirements, and ensuring timely, accurate decisions for applicants.
Business Development and Projects – Driving growth through partnerships, new initiatives, and strategic projects that enhance WGA’s global reach.

Academic Services

Student Experience and On-Course Support – Working closely with academic teams to provide high-quality services that enhance student wellbeing and success. This includes orientation activities, ongoing pastoral support, and responding to student queries throughout their studies.
Academic Staff Support – Assisting teaching teams with timetabling, assessment administration, and resource coordination to ensure smooth delivery of modules and a positive classroom experience.

Executive Support

Departmental administration including:

HR (supporting with processes and procedures)
Estates
Office Facilities (including IT equipment)
Finance (including purchasing)
Support to Executive Team (including HoD diary management)

Resource Email Accounts

The resource email accounts managed by the Admissions, Marketing and Development team are typically used for communications with prospective students, and for business development activity.

ifp@warwick.ac.uk
pseadmissions@warwick.ac.uk
pressadmissions@warwick.ac.uk
wssadmissions@warwick.ac.uk
shortcoursesadmissions@warwick.ac.uk
wgagroups@warwick.ac.uk
wgabusinessdevelopment@warwick.ac.uk
insessional@warwick.ac.uk

The resource email accounts managed by the Academic Services team are typically used for communications relating to on-course matters, such as with staff, operational planning, and students currently enrolled on our courses.

ifpreception@warwick.ac.uk
pre-sessional@warwick.ac.uk
preunisummerschool@warwick.ac.uk
wss@warwick.ac.uk
shortcourses@warwick.ac.uk
ifpprogression@warwick.ac.uk
wgaseniortutor@warwick.ac.uk

The resource email account managed by the Executive Officer are typically used for general departmental communications, which relate to the whole department.

wga@warwick.ac.uk

Where to find us

Departmental Office, New Education Building WE0.53 (Programme Coordinators - Academic Services, and Executive Officer)
New Education Building WE0.51 (Programme Officers - Academic Services)
New Education Building WE0.40 (Admissions, Marketing and Development team)
New Education Building WE0.46 (Team Managers)
New Education Building WE1.32 (Progression Officers - Academic Services)
New Education Building WE0.45 (Operations Director)

Not sure who to contact?

If you're not sure who might be able to help with your query, our 'RACI Matrix' might help. RACI details who is Responsible, Accountable, Consulted or Informed for tasks within the team.

We are also in the process of creating a full list of Operational Plans, and Standard Operating Procedures which will be available in the WGA Document Library.