Student Complaint Form

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We take student complaints very seriously. The University's Student Complaint Resolution Procedure defines a complaint as "an expression of significant or sustained dissatisfaction where a student seeks action to address the problem". You may find the following page useful before submitting your complaint to us.

If you are dissatisfied with a module you are taking we would recommend that you speak to the module leader first and complete the module feedback form. If you are still dissatisfied then please do complete this complaints form. Please note in particular that a matter relating purely to academic judgement (including marks awarded for formative or summative academic assignments) is not classed as a complaint unless on the grounds that appropriate marking procedures were not followed.

You will need to log in to the system in order for it to register your details. Please provide as much information as possible with your complaint. We may contact you for further information.

If you have any questions or would appreciate further guidance before submitting the form please email Heather Broadbent via undergraduate@wbs.ac.uk. We aim to respond to your complaint within 10 working days.

Uni ID

User code

Full name

Course of study

Another person (student, lecturer, tutor, other member of staff)

Assessment outcome (marks, feedback)

Dissatisfaction with module (organisation, teaching)

WBS facilities (cafe, learning space, lecture rooms)

University facilities

Discrimination against you or another person

Bullying or harassment against you or another person

Other

If your complaint is regarding a module please give module code and title

Where possible please indicate the date on which the issue occurred about which you are complaining.

Complaint details (include facts and figures where relevant)

Please explain what outcome you would like to achieve by submitting this complaint.

Please upload any supporting documentation ensuring any personal details of other students/staff eg telephone numbers, are obscured.

Attach file

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Privacy notice

By electronically submitting this form you confirm that you are aware of and have read the University's Student Complaints Resolution Procedure. The information submitted in this form will only be released to appropriate members of staff.

The University of Warwick is the data controller of any information you have entered on this form and as such is committed to protecting your data and rights in line with applicable data protection law (including the UK GDPR and the Data Protection Act 2018). Please review the privacy information (including privacy notices) provided by the University via the following link, for further information on your rights and how the University processes your personal data: Data Protection.

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