The University has a clear three-stage Student Complaints Resolution Pathway for informal and formal concerns or complaints. Further information about the Pathway, including the 'rules' and required timescales, are set out in the formal Procedure.

Formal Student Complaints Resolution Procedure - full document

Section 1: Focus on Early Resolution

Section 2: Overview of the Procedure

Section 3: What is a complaint?

Section 4: Who can make a complaint?

Section 5: Anonymous Complaints and Disclosure of Complaint Information

Section 6: Complaints involving organisations who provide a service on behalf of the University

Section 7: Timescales for making complaints

Section 8: The Three Stages of the University's Procedure

Section 9: Facilitated Discussion

Section 10: Independent External Review

Section 11: Feedback

If you have any queries about the Student Complaints Resolution Procedure please email studentcomplaints@warwick.ac.uk.