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Rest Assured

Originally published 25 November 2002

Warwick Hospitality have achieved their highest score yet, over 80%, in their third Hospitality Assured Meetings re-assessment, the only business in the West Midlands and one of only eight in the UK to achieve such a high result.

Warwick Hospitality and Warwick Conferences were externally reassessed against the HAM (Hospitality Assured for Meetings) standard. HAM is the Professional Service "kite-mark" for the hospitality and meetings industry with some 2,200 outlets across 72 UK businesses currently recognised nationally as meeting the stringent criteria.

Andrew Paine, Director of Warwick Hospitality commented, "The remarkable score is an excellent indicator of the fact that we are raising customer service to a new level. Our training programme – ‘Give the Extra’ and our combined overall team efforts continue to underpin our success. It is very rewarding and motivating for this to be externally recognised".

The assessors, from the British Quality Foundation, provided some very positive feedback and have specifically commented on how "professional, enthusiastic and honest all those interviewed had been".