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Frequently asked questions (FAQs)

General information

Where is Warwick Accommodation?

Warwick Accommodation is situated on the ground floor of Senate House. The Staff & Family Housing Team is based in Argent Court, Science Park. Please see the campus map

What are Warwick Accommodation's opening hours?

Warwick Accommodation's main office is open 09:00 - 17:00 Monday to Thursday and 09:00-16:00 on Fridays.
Student Reception in Senate House is open 08:00 - 20:00 Monday to Friday and 10:00 - 18:00 on Saturdays and Sundays during term time. Further information can be found at: Opening hours

How can I contact Warwick Accommodation?

Address: Warwick Accommodation, The University of Warwick, Coventry, United Kingdom CV4 7AL
Phone: +44 (0)24 7652 3772
Fax: +44 (0)24 7652 4887
Email: accommodation@warwick.ac.uk

How can I contact Staff & Family Housing?

Address: Staff & Family Housing, Warwick Accommodation, Argent Court, The University of Warwick, Coventry, United Kingdom CV4 7JL
Phone: +44 (0)24 76 522 443 between 09:00 and 17:00 Monday to Thursday (16:00 on Friday)
Fax: +44 (0)24 7652 4887
Email: staffandfamilyhousing@warwick.ac.uk

How do I get to the University of Warwick?

Students from overseas will be sent detailed advice from the Office for Global Engagement on travelling to the University of Warwick from open airports. There are direct FlightLink coaches available from Heathrow, Gatwick, Stansted and Luton airports to Coventry city centre. You can get the No. 12 bus from Coventry rail station and bus station to the campus, taxis are also available. http://www2.warwick.ac.uk/about/visiting/directions/

Is the University of Warwick well connected by local transport?

The University is committed to investing in it's campus infrastructure to support environmentally sustainable transport, and to improve transport and travel for all our staff, students and visitors. Please see http://www2.warwick.ac.uk/about/visiting/directions/ for further details of local transport.


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Applying for Staff & Family Housing

Who can apply for Staff & Family Housing?

We accept applications from full-time contracted members of staff, visiting academics, research fellows and full-time students with children. For all applications received, priority is given to applicants who live outside the UK or EU and are coming to work or study at the University of Warwick for the first time. Accommodation is subject to availability and is not guaranteed. Unfortunately, we cannot offer accommodation to part-time staff at this time or Unitemps staff.

How can I apply as a staff member, visiting academic or research fellow?

If you are a member of staff, visiting academic or research fellow we will need to send you an application form. Please contact us by email on staffandfamilyhousing@warwick.ac.uk or telephone on +44 (0) 24 765 22443. Application forms are also available from Warwick Accommodation Student Reception, Ground Floor, Senate House.

How can I apply as a postgraduate student?

If you are a postgraduate family new to Warwick, you will need to apply online to ensure your application is processed, although it does not guarantee an offer of accommodation. Online application forms for the next academic year will be on our website http://www2.warwick.ac.uk/services/accommodation/studentaccommodation/apply during the Spring Term. Once you have found the form suitable for your situation please provide the ages and gender of your children in order to help us to allocate a suitable property. Any additional information you would like tell us, such as a property preference, can be written in the area entitled 'Brief description of yourself'.

By applying online does this guarantee I will be offered accommodation?

No. Accommodation is allocated subject to availability and is prioritised by application date. Please be aware overseas students new to Warwick will be prioritised.

Can I arrange to view properties before stating my preferences?

As our properties are constantly occupied, it is not possible for you to view the inside, however we have internal shots of our properties on our Accommodation Overview page. You are also welcome to look around campus anytime to get an idea of the layout and location of Staff & Family housing properties.

How will I be notified if I have been successful in my application?

You will be sent an email with an offer of accommodation with terms and conditions attached. Please ensure you advise us by email on staffandfamilyhousing@warwick.ac.uk if you change your email address at any stage after you have applied.

I am attending a pre-sessional course; will my family be able to join me?

The pre-sessional courses offer an intensive study environment and are a good opportunity to meet new friends and fellow students. We therefore recommend that your family join you after the pre-sessional course has finished. Like the main Student Residences, Postgraduate Accommodation is not available until mid-September. Our family accommodation cannot be made available any earlier than 15th September. Therefore should you wish to arrive early, please be prepared to find alternative accommodation for your family, until your campus accommodation is ready.

Is the cost of family accommodation included in the pre-sessional course fee?

No. If you opt to pay for the pre-sessional accommodation, it will be a single room on campus. If you are arranging your own accommodation, opt to pay the 'Tuition Only' fees.

I need to apply for a visa before coming to the University and I need confirmation of my new UK address.

If you are successful in your application for Staff & Family Housing, upon your request we can provide you with written confirmation of this. We would recommend you read the information provided by the Office for Global Engagement on the following link http://www2.warwick.ac.uk/services/international/immigration/

What are my chances of being allocated family accommodation?

Approximately 60% of our total postgraduate applicants are successful in obtaining family accommodation. Priority is given to overseas applicants who are new to the University of Warwick.


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Choosing your accommodation

Where can I find information on Staff and Family Housing accommodation?

Information on the properties can be found on the accommodation overview page. Warwick Accommodation manages approximately 150 properties, most of which are within a 10 minute walk of the main campus.

Can I arrange a viewing of what is available?

As our properties are constantly occupied, it is not possible for you to view the inside when you are applying, however we have internal shots of our properties on our Accommodation Overview page. You are able to look around campus anytime to get an idea of the layout and location of Staff & Family housing properties.

When would a viewing be appropriate?

Once we have contacted you with an offer of accommodation we could then organise a viewing. A member of the Staff & Family Housing team will arrange to show you around the specific property when it is convenient with the existing tenant, or we will look to show you another property of a similar layout in the same residence.

How do I choose which accommodation is appropriate for me without viewing?

A lot of information about our properties is online, including accommodation overviews together with visual aids and example inventories, which should help guide your decision. However, please be aware that every property is slightly different and if you have any specific requirements or questions please make these apparent on your application form, or alternatively contact the Staff and Family accommodation team at staffandfamilyhousing@warwick.ac.uk .

How do I advise you which property I would like to rent?

If you are applying as a member of staff, visiting academic or research fellow, you can state your preference on your application form. If you are student applying using an online application form, please enter your preferences in the area entitled 'Brief description of yourself'.

Will I be guaranteed the property I would like?

No. We cannot guarantee to be able to offer you accommodation or your preferred choice of property.

I have children and would like to apply for a one bedroom property. Is this allowed?

No. One bedroom properties are allocated to single applicants or couples without children only.

I am a staff member and want to live with my partner on campus, will this be possible?

If you are a full-time member of staff or visiting academic, then you can apply for couple accommodation on campus but it cannot be guaranteed. Only one of you needs to have an association with the University.

I want to live off campus with my partner/family, is this possible?

Warwick University has recently set up a relocation service to help new staff members and visiting academics find accommodation in the nearby area. The service has been created to combine the relevant information and search tools needed to provide an overview of what you need to consider when relocating to the University.


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Deposit and Rent information

Once I have been offered accommodation, do I need to pay a deposit?

No.

Once I have been offered accommodation, do I need to pay advance rent?

All successful applicants have to pay one month's rent in advance.

By what method can I pay my one month's advance rent?

We accept credit or debit cards (except American Express and Diners Club), a sterling cheque or a bank transfer. If you need our bank details please email us on staffandfamilyhousing@warwick.ac.uk

What happens if I change my mind about my accommodation, will I be refunded my one month's rent?

Once we have made you an offer of accommodation, you will be given a short period in which to decide if you wish to accept it. Once you have accepted our offer and paid one month's rent in advance, this will then be non-refundable if you decide to cancel within one calendar month from starting your contract.

How do I pay my rent?

If you are a staff member, visiting academic or student, you will need to pay your rent directly to Staff & Family Housing (not the Student Finance Office), preferably by monthly direct debit. You will be given the direct debit forms in your welcome pack when you collect your keys.

Will I be due to pay any additional charges at the end of my tenancy?

When you vacate your property at the end of your tenancy, a full inspection will be carried out. If applicable, charges will be made for outstanding fuel, missing items, or damages and will be invoiced to you.


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Information about your contract

What type of contract will I have in Staff & Family Housing?

Our contract is an 'Assured Shorthold Tenancy Agreement'.

What is the minimum and maximum period of my tenancy contract?

The minimum contract period will be stated on your offer, all our contracts are for a fixed term period and the maximum is usually twelve months. After twelve months it may be possible to renew your contract for a further twelve months.

How much notice do I need to give if I choose to leave the property?

Depending on your tenancy agreement it may be possible after you have completed your mandatory minimum of six months, we require written notice, one full calendar month in advance. (For example, for departure on 5 August, tenants would need to advise us no later than the 30 June - using the month of July as their Calendar Month's notice).

If you signed a fix term contract the is no option to shorten the rental period

Do I need to pay rent ahead?

All successful applicants pay rent on the 10th of the month, or the next working day after, for that month.

What happens if I change my mind about my accommodation, will I be refunded my one month's rent?

Once we have made you an offer of accommodation, you will be given a short period in which to decide if you wish to accept it. Once you have accepted our offer and paid one months rent in advance, this will then be non-refundable if you decide to cancel within 1 calendar month of starting your contract, subject to the conditions of our offer.

When do I sign the contract for my accommodation?

You will be emailed an example contract with your accommodation offer to enable you to familiarise yourself with the terms and conditions of the agreement. However, this is for information purposes only, you are required to sign your contract and any other necessary documents on collection of your keys. This ensures your signature will be witnessed in person.

Can I have overnight visitors to my property?

Should you have guests stay with you, for security reasons we ask that you inform us of who will be staying. It would not be possible for guests to stay for longer than a few nights but please check with Staff and Family Housing before making any arrangements so decisions can be made on case by case basis. Please note that you are personally responsible for the conduct of your guests and visitors, and for any damage they may cause.


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Arrival information, key collection and moving in

I will be arriving at the University outside of office hours, can I still collect my keys and move into my property?

Yes. Although we can make alternative arrangements for you to collect the keys and move into the property, where possible you should time your arrival within office hours. This ensures a member of the team is available to help and assist you. However, should you need to collect your keys outside of office hours, please ensure you contact us a minimum of 2 working days (Monday to Friday) prior to your arrival to confirm this. The property will be ready for you to move into straight away.

Do I need to sign my contract prior to moving in?

No, the usual procedure is to sign your contract when you collect your keys or if you arrive after office hours, please contact Staff & Family Housing to book an appointment.

If I arrive after office hours, will I be able to buy any food provisions on campus?

Open hours for the Rootes Grocery Store are available at: http://www.warwickretail.com/openingtimes. There is also Cannon Park shopping centre nearby with 24/7 opening hours at certain times (excluding Sundays and bank holidays): http://www.cannonparkshopping.co.uk.

What is provided in the property?

All our properties are fully furnished and equipped, you will receive a full list of all items and furniture supplied, together with your offer of accommodation. To see an example of a two bedroomed property inventory, please click on the below pdf link: http://www2.warwick.ac.uk/services/accommodation/staff/faq/example_inventory.pdf (PDF Document)

Can I arrive at the property early, before my contract begins?

No. If you arrive before your agreed contract date, you will need to organise accommodation at a local hotel or bed and breakfast until the property is ready for occupation. At the following web link, you can find a list of rooms available on campus via Warwick Conferences http://www2.warwick.ac.uk/services/conferences/spaces/bedrooms/


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Self-isolation

When do I need to self-isolate?

There are several reasons why you may need to self-isolate on campus:
- You have arrived in the UK from a country which is on the UK travel "amber list"
- You are feeling unwell and the advice is to self-isolate whilst you are being tested
- You have tested positive for COVID-19
- Someone in your household group is unwell and is waiting for test results or who has tested positive for COVID-19 and you are not yet fully vaccinated with a UK Government approved vaccine or you are over 18 years and 6 months
- You have been contact traced after being in close proximity with someone who has tested positive for COVID-19 and you are not yet fully vaccinated with a UK Government approved vaccine

It is important that you follow Government guidance if you are feeling unwell. You need to begin self-isolation and let your household know. The people who are not fully vaccinated in your household or who are over 18 years and 6 months will need to begin self-isolation with you if you:
- are feeling unwell and have symptoms of COVID-19
- have taken a test for COVID-19 and are waiting for your test results
- have received a positive test result for COVID-19

If you have taken a test elsewhere, not using the University's Test and Trace service, then it is still important that you follow the rules for self-isolation and log your test results on the University's website.

Why is self-isolating important?

It is important you self-isolate as it can take several days for you to develop coronavirus symptoms after catching the virus. During this time period you may not have any symptoms and can unknowingly pass COVID-19 on to others. If you are experiencing symptoms of COVID-19, have taken a test or have had a positive test result then it is important that you self-isolate.

Self-isolation will help prevent your household, friends, family and the wider University community from contracting COVID-19. By observing these rules it will help you to recover and reduce the possibility of transmission.

How long do I need to self-isolate for and what do I need to do when self-isolating?

Please see NHS guidance for details about how long you should self-isolate for and how you should self-isolate if you are required to do so.

What are the key self-isolation dates?

Hopefully the time that you spend in self-isolation waiting for a test result is short. This is dependent on the time needed by the local lab to process the test results. Depending on the result - you will either:
- come out of self-isolation (negative test)
- continue in self-isolation for a further short time period (test outcome inconclusive and test needs to be taken again)
- continue in self-isolation with notification of a formal end date (positive test)

If the test result is positive then there are two key self-isolation end dates:
- the household member who was tested - 10 days from the date of first becoming unwell or from the date of the test if you are asymptomatic
- the rest of household - 10 days from the date that the student who was tested became unwell or from the date of the test if the student was asymptomatic

Household members who have been fully vaccinated with a UK Government approved vaccine or are under 18 years and 6 months of age do not need to join the person within the household in self-isolation. However they do need to:
- maintain at least a 1.5 metre social distance from the hosuehold member affected
- follow the rules which state that there should be no visitors or guests to their household whilst it is in self-isolation
- consider wearing a face covering when in shared spaces in the household

Notifying your department

It is important that you get in touch with your academic department and Staff and Family Housing team if you are required to self-isolate after the start of term to make them aware that you are in self-isolation.

What if I have to leave my property?

There are very few reasons that require you to leave your property. You should wear a face covering and it is advisable that you have one to hand at all times in case it is needed in an emergency. The following are valid reasons for leaving your property:
- to receive a delivery for food or essential supplies from building entrance only
- to collect and subsequently drop-off a COVID-19 testing kit if you have pre-ordered tests before arrival to the UK
- to take a COVID-19 test via the University's Test and Trace service
- to seek medical treatment

I've been asked to self-isolate and now I feel unwell

It is really important that you continue to self-isolate. The symptoms of COVID-19 include:
- a high temperature (fever)
- a new continuous cough
- loss of your sense of smell or taste

The University has useful advice on what to do if you are feeling unwell and think you may have coronavirus and has introduced a Test and Trace service.

What if I don't have symptoms?

It's important that you continue to self-isolate and remain in your household. Even though you may feel OK you can still spread COVID-19 through the community. It is important that you self-isolate for the full 10 days.

Can I go home?

Once you have arrived at University and settled in to your new home then you need to follow the current UK Government and local area guidance should you wish to go home. It is not recommended that while you are self-isolating that you should travel between your family/new home. This is in line with the advice to remain in your household until your self-isolation period is complete. It is not advised that you travel if you are in self-isolation.

If you have tested positive for COVID-19 then it is currently illegal for you to travel.

What do I do about food and other essential deliveries?

There are a wide variety of options available for you to:
- Order prepared meals/takeaway
- Order food and other essential items online

It is important that these items are delivered to your building for you to be able to receive them in a socially distant manner whilst you are in self-isolation. You need to give clear instructions on how the delivery driver will find the front door to your residence. Don't forget that if you need to go to the front door to collect a delivery you should wear a face covering.

Prepared meals/takeaway:
There is a huge range of possibilities for you to cook prepared meals/takeaways for delivery and there are various apps which you can download. You could try:
- Deliveroo
- Just Eat
- Uber Eats

The University does not have a list of recommended restaurants, fast food outlets or takeaways but we advise you to check the hygiene rating of the provider you choose. Please be aware that not all local restaurants offer a delivery service.

Supermarkets:
There are a number of supermarkets who will deliver to campus (or the local area if you are in an off-campus house). Here in the UK, supermarkets stock a large variety of supplies - not just food. The following are just some of the supermarkets that operate in the local area:
- Tesco
- Iceland
- Sainsbury's
- Waitrose
- Morrisons
- Asda
- Ocado

The University does not recommend a particular supermarket but when you are ordering food online we advise you to consider the following:
- Home delivery orders normally have a minimum spend per order which will vary between supermarkets
- Home delivery orders usually have a delivery fee which will be higher at popular times
- Most supermarkets allow you to book deliveries up to two weeks in advance
- Home delivery slots can book up quickly
- Most supermarkets allow you to make changes to your order up to 24 hours before the delivery is due When placing your order you will be asked if you're willing to accept substitute items if the products are not available

If you want to order pharmacy, health and beauty products that are not available for delivery via supermarkets, you may wish to use:
- Boots
- Superdrug

World Foods

If you are looking for world foods or if you are from overseas who would like to find foods that are more familiar from home then one of the best ways to find out what may be available is to get directly in touch with one of the student run cultural societies based at the Students' Union. A number of student societies are offering advice and guidance as well as help with shopping. Feel free to contact any of the following:

- Warwick Christian Union
- Warwick Islamic Society
- Warwick Indian Society
- Warwick Chinese Society - you may find it easiest to contact them through WeChat or Weibo. Their WeChat account is named “Warwick ChiSoc” and the Weibo account is “华威中国学生会ChiSoc”
- Warwick Pakistani Society
- Warwick ABACUS

Some of these societies have also provided their advice and recommendations about groceries and cooked food on their respective websites.

Other essential items via post

You can place orders for other essential items for delivery to the University Post Room.
If you cannot order essential items (such as pots, pans and bedding) you may want to consider:

- UniKitOut
- Wilko

Prescriptions and medicines

You can order paracetamol and some other medications online from local supermarkets or online pharmacies. This is known as over the counter medication. Other medications can only be obtained with a prescription issued by a doctor.

How to get a prescription:
To speak to a doctor you need to be registered at a GP's practice. We have a Health Centre on campus where you will need to register if you are a new student. If a GP decides that you need medication they will issue you with a prescription. Most prescriptions are now signed, sent and processed electronically. You have two choices for how this works:

- You can choose a local pharmacy for your prescriptions to go to electronically
- You can decide each time where you would like your prescription to be dispensed. For this to work you need a paper copy which you collect in person We recommend you set up the online service which means you have the choice of two local pharmacies:

- Michael W Phillips Chemists - based on campus in the Students' Union Building but have limited opening hours.
Michael W Phillips Chemists do not offer a delivery service. They do allow friends - who are not part of your household - to collect prescriptions on your behalf. Your friends will need to know your address and possibly your date of birth in order to collect the prescription on your behalf.
- Boots Cannon Park - this is near to the Tesco supermarket
It is important when ordering from Boots that you use your campus postcode - CV4 7ES. Both pharmacies allow others to collect prescriptions on your behalf.

If you do experience difficulties picking-up your prescriptions and medicines, please let the Staff and Family Housing team know.

Prescription costs:
As a student at university you will need to pay for your own prescription medication if you are 19 years old or over. From 1 April 2021, you have to pay £9.35 for each item on a prescription. There are exemptions based on your level of income and you can find out more information about this on the NHS BSA website including a link to the HC1 form if you need to complete it. If you are not able to get an exemption because you don't meet the necessary criteria you might like to buy a prepayment certificate which will cover the cost of any prescriptions for three or twelve months whilst the certificate is valid. More information on prepayment certificates is available on the NHS website.

Your wellbeing in self-isolation

Your wellbeing in self-isolation is just as important as your physical health.

Wellbeing Support Services (WSS):
WSS provide a range of support and self-help resources to enable you to develop the skills you need to navigate the challenges of student life. They offer a range of skill sessions, tips and strategies as well as advice and support about the impact that self-isolation may have on your wellbeing. You can find more information on the Wellbeing Support Services website.
The University also has a self-isolation support line which is open Monday to Thursday between 9am to 5pm and Friday 9am to 4pm. You can call them on 02476 151 230.

Online activities:
It is important to stay in touch with friends and family online or take this opportunity to make new friends. Self-isolation can also provide time for you to try out new skills and prepare for the academic year ahead. We have put together some suggestions for you.


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Other expenses

Will I have to pay Council Tax?

The University is required to advise Coventry City Council and Warwick District Council of the names of all our tenants and if they are a Student, Staff member or Visiting Academic. Generally it will only be full-time students who are exempt from paying council tax. More information is available on the following websites www.warwickdc.gov.uk (Cryfield Cottages, Lakeside and Heronbank Apartments) and www.coventry.gov.uk (Westwood properties, Tarl Lea, Forth House, Marina, Lakemba).

To request a formal certificate of student status from the University's Academic Office, please complete their online request form.

Will I need to buy a television and television licence?

You are required to purchase a television licence to watch live TV on any channel as well as any BBC programmes on iPlayer. We do not provide televisions in any of our properties but every property has an aerial socket. More information can be found on http://www.tvlicensing.co.uk/index.jsp

Will I have cable or satellite television reception?

No. Please note that the University does not permit installation of satellite dishes and external or internal cabling to any campus properties.

Will the cost of my heating, lighting and power be included in my rent?

Heating, lighting and power costs are included in most monthly rental charges. The exception is for properties on Kirby Corner road (Tarl Lea, Forth House, Marina, Lakemba). Please refer to the website https://warwick.ac.uk/services/accommodation/staff/campus/ where it specifies if the fuel charges are included in the rent of each property.

How do I pay for my fuel usage? (if applicable)

For properties where fuel is supplied by the University of Warwick, we collect a monthly payment together with your rent of £25 - £50 on account (dependent on the size of the property). We will issue a statement of actual fuel usage on a quarterly basis, once you receive this you are then required to pay any difference due. If the actual usage is lower than the amount already paid on account, we will refund the difference. Some of our properties will have utilities supplied by a third-party utility company, for those you will make payment arrangements directly with the supplier.

Is the cost of my phone bill included in my rent?

No. In all properties you will need to pay for your phone calls but in some properties on the University's Internal Network you can ring internal University telephone numbers free of charge.

If my property has University network access, will I need to pay for this separately?

No. We do not make a separate charge for using the internet in University networked properties, as the cost is absorbed as part of your rent. However not all our properties have network access, so in some properties you will need to make your own arrangements and settle your bill directly with your internet provider. To find out which properties have University network access please see our website https://warwick.ac.uk/services/accommodation/staff/campus/

If I bring my car, can I park near my property and will I have to pay for a permit?

We will facilitate one parking permit free of charge, which will allow you to park overnight in a specified area, near to your property. Please note that you may be asked to produce documentation to prove that the vehicle is yours and that it has a valid MOT and insurance. Issued permits should be clearly displayed at all times; vehicles without a valid permit may be issued with a parking penalty notice.

Can my visitors park close to my accommodation?

No. However visitors are welcome to use the Pay and Display car parks located across campus http://www2.warwick.ac.uk/services/carparks/p_and_d

Will my property be covered by University insurance?

The University insurance will cover your building and the contents that are provided on your inventory. However, we strongly recommend you purchase additional insurance for your personal items and accidental damage.


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Reporting repairs

How do I report a repair or problem with my accommodation?

Repair requests should be reported via the Staff and Family Housing form on our website http://www2.warwick.ac.uk/services/accommodation/staff/faults/ 

For urgent issues outside of office hours, please contact Security on (024) 765 22083. In event of a emergency (such as requiring fire, police, or ambulance services), please contact Security on (024) 765 22222.


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Campus life

Is there a Doctor on campus?

Yes. The University Health Centre is situated on central campus. Any registration enquiries should be made direct to the Health Centre on (024) 777 10998. Or via their website: http://www.uwhc.org.uk/

The Health Centre is open Mon-Fri 9am-6pm (term time) and 9am-5pm (vacation time).

Is there entertainment available on campus?

Follow the links below to explore entertainment facilities on campus:
http://www.warwicksu.com/
http://www.warwickartscentre.co.uk/

What local shops are there?

The Rootes Grocery Store is based on campus and a Post Office is located inside. There is also a Pharmacy, Bookshop, Travel Agent and Santander bank on the main campus. Opening times are available on the Warwick Retail website here: http://www.warwickretail.com/openingtimes

A 24-hour Tesco Supermarket (excluding Sundays and Bank Holidays) and the Cannon Park shopping centre is a 10-minute walk away from the main campus, http://www.cannonparkshopping.co.uk/

What food and drink outlets are there on campus?

A full list is available via the below link:
http://www2.warwick.ac.uk/services/retail/cafes/

What sport's facilities are there on campus?

Central campus: new fitness gym, swimming pool, squash and badminton courts, indoor and outdoor tennis courts, climbing wall, weight room, sauna and table tennis facilities. There are also a wide range of classes and clubs available to join. For further details contact ths Sport's Centre on: 024 76 523 011.
http://www.warwick.ac.uk/services/SportsCentre/

Westwood campus: Games Hall, 3 Astro pitches including a tarkett pitch, running track and tennis courts.

Where can I find information on the University Computer Network?

For information on computing facilities please visit the Information Technology Services website. Here you will find details on the Residential Network (ResNet) service and we recommend you familiarise yourself with the terms and conditions outlined in the Acceptable Use Policy.
http://www2.warwick.ac.uk/services/its/servicessupport/resnet


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Information for families

Where can I find information on local schools?

On the following link http://warwick.ac.uk/services/accommodation/staff/contact/local-area/ the section 'Education' provides links for primary, secondary schools and Colleges.
More information on schools and colleges can be found on the local authority websites:
Coventry: http://www.coventry.gov.uk/info/200086/schools_and_colleges
Warwickshire: http://www.warwickshire.gov.uk/schools.
You may also wish to look at useful resource websites such as Ofsted Inspections, and the Good School Guide.

Which primary and secondary schools are nearest to the University?

The nearest primary school to the University is Cannon Park Primary School, and the nearest secondary school is The Westwood Academy .
The nearest primary school to the Wellesbourne campus is Wellesbourne CofE Primary School, and the nearest secondary school is Aylesford School and Sixth Form College.

How do I apply for a place at a school for my child?

Primary and Secondary State schools within the catchment area of accommodation on the main campus, are managed by Coventry Local Authority. Schools within the catchment area of Wellesbourne are managed by Warwickshire County Council. If you wish to apply for a primary school place, or for a secondary school place for a year 6 child who is moving to a secondary school in the next academic year, you will need to apply through the Local Authority to which you pay your council tax, regardless of where the school is situated. Therefore, if you are a tenant in Lakeside Staff Flats, Heronbank Staff Flats or Cryfield Cottages and wish to apply for a primary school place in a Coventry school, you must make the application with Warwickshire County Council. To apply for a secondary school place for children in year 7 and above you can apply directly to the Local Authority that manages the school, regardless of the Local Authority to which you pay your council tax.

Where can I find information on the school admission process?

Details of the school admission process can be found on the individual Council websites: Coventry City Council Warwickshire County Council.

Where can I find information on Day Nurseries, Child-minders, Play Groups and Pre-schools for younger children?

The University has a nursery on the main University campus and more information can be found on the website http://www2.warwick.ac.uk/services/nursery/. For information on childcare for younger children please see the following local authority websites: Coventry: http://coventry.fsd.org.uk/kb5/coventry/fsd/home.page Warwickshire: http://www.warwickshire.gov.uk/childcare/.

Can my family make use of the Sports Centre and Library?

The Sports Centre does have family membership which can be arranged by visiting the Sports Centre in person when you arrive. Library membership is only available for registered students or staff members but not their families.

Are highchairs provided for babies?

No, we do not provide highchairs.

Are cots provided for babies?

If requested, we can provide a cot and cot mattress but you will need to provide your own bed linen. Please note that for hygiene reasons a new mattress is supplied for each baby, should you wish us to supply the mattress you will be charged the cost. Currently mattresses retail at approximately £30.00 each.


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Further questions

Will my property have University network access?

Heronbank Apartments, Lakeside Apartments, Cryfield Cottages and Westwood Staff Flats all have University network access (fixed wire and WiFi). You may wish to use an ethernet cable, which if needed to be purchased is available from Student Accommodation Reception (Senate House), Rootes Grocery Store and local suppliers. In all other properties, you will need to make your own arrangements with an internet provider but please be aware, we do not allow external or internal cabling within the properties.
For information on computing facilities please visit the Information Technology Services website. Here you will find details on the Residential Network (ResNet) service and we recommend you familiarise yourself with the terms and conditions outlined in the Acceptable Use Policy.
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/

How many network points are in each flat?

One hard wired network port is installed in each flat (Lakeside, Heronbank, Westwood flats and Cryfield Cottages). Other properties may vary. A network cable will be required to connect your computer to the network point.

Do the flats have WiFi access?

Yes. The flats are WiFi enabled.

Will the telephone already be connected in the property?

The telephones in the Westwood Flats, Lakeside and Heronbank Apartments are connected to the University telephone system and can be used immediately. From these telephones, all internal University telephone numbers can be called free of charge but a calling card will need to be purchased from Rootes grocery store to make external calls. The telephones in Cryfield Cottages, Tarl Lea, Marina, Forth House and Lakemba will all need to be connected by your provider prior to use. The lines are rented through British Telecom and we will advise you of the last known telephone number to speed up the reconnection process. The website for British Telecom is www.bt.com

Do I need to bring towels?

Yes. We provide bed linen but not towels.

Are all the properties fully furnished or can I bring my own furniture?

All our main campus properties are fully furnished and equipped. We do not have storage facilities and therefore we are unable to remove any existing items. There is limited space in some properties for your own extra small items, however, please check with the Staff & Family Housing team prior to arrival. Our Wellesbourne properties are unfurnished apart from an electric cooker. You would need to provide your own other white goods.

Does the University provide any storage for extra belongings/furniture etc?

No. If you need to store any items, please contact a local storage company. Details can be found at http://www2.warwick.ac.uk/services/accommodation/studentaccommodation/usefulinfo/storage

Can I choose my own utility providers?

Only if you live in one of the following properties; Tarl Lea, Marina, Forth House and Lakemba. and have signed a contract for twelve months. The gas provider for Tarl Lea only is Warwick University and cannot be changed.

Will my property be covered by University insurance?

The University insurance will cover your building and the contents that are provided on your inventory. However, we strongly recommend you purchase additional insurance for your personal items.

Can we bring pets into our property?

No. All our furnished properties are pet-free.
Pets may be possible (by prior arrangement only) at Wellesbourne Campus.

Whom do I contact if items are stolen?

Security is located at the Main Gatehouse and their phone line 024 765 22083 is open 24 hours a day. Once you have reported the problem to security, please also advise the staff & family housing team so we are aware of any problems.

 


Goverment Advice

The link below relates to a checklist which should act as a useful guide for tenants or landlords that wish to clarify their rights and responsibilities in regards to letting in the private sector. It includes a checklist and more detailed information on:

  • What to look out for before renting
  • Living in a rented home
  • What happens at the end of a tenancy
  • What to do if things go wrong

https://www.gov.uk/government/publications/how-to-rent


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