Student Complaints Resolution Procedure
The University has a clear three-stage Student Complaints Resolution Pathway for informal and formal concerns or complaints. Further information about the Pathway, including the 'rules' and required timescales, are set out in the formal Procedure.
Formal Student Complaints Resolution Procedure - full document
Section 1: Focus on Early Resolution
Section 2: Overview of the Procedure
Section 3: What is a complaint?
Section 4: Who can make a complaint?
Section 5: Anonymous Complaints and Disclosure of Complaint Information
Section 6: Complaints involving organisations who provide a service on behalf of the University
Section 7: Timescales for making complaints
Section 8: The Three Stages of the University's Procedure
Section 9: Facilitated Discussion
Section 10: Independent External Review
If you have any queries about the Student Complaints Resolution Procedure please email studentcomplaints@warwick.ac.uk.