We encourage students to raise complaints as soon as they become aware of them. The University aims to resolve straightforward complaints as quickly as possible using local resolution. You can raise a complaint in the following way:

• You should contact the area of the University in which your problem arose.
• You can do this in person, by email, in writing or by phone to register your complaint.
• We will then investigate your complaint and you will receive a response typically within 20 University working days.
• You can then submit a Stage 2 complaint if you are not happy with your Stage 1 outcome. You should submit this within 10 University working days of receiving the Stage 1 outcome.

We would encourage you to familiarise yourself with the Student Complaints Resolution Procedure before raising your complaint including the specific information about the Stage 1 process.