If you are not satisfied with the outcome of your Stage 2 complaint you can submit a Stage 3 complaint for Formal Institutional Review. You can only request this under certain circumstances which are detailed in Section 8 of the Student Complaints Resolution Procedure.
How to submit a formal stage 3 complaint
- Seek support and advice: Wellbeing Support Services (including the Dean of Students' Office and Faculty Senior Tutors), the Students’ Union Advice Centre, and/or your Personal Tutor or Supervisor within your department.
- Download and complete the Stage 3 Formal Student Complaints form.
- Submit your completed Stage 3 Complaint Form within 10 University working days from the date of receipt of your Stage 2 outcome, together with any relevant documentation and evidence, via the online Stage 3 Formal Institutional Review and Final Resolution Submission page.
Please note that you need to be signed in with a University login code in order to allow the form to be submitted.
- If you have any questions or cannot access the form or are unable to complete and submit a written complaint please contact firstname.lastname@example.org or telephone the University's Student Complaints and Academic Casework Team on 02476 150445.
Current Student Complaints Resolution Procedure (with effect from 30 September 2019)
Previous Current Student Complaints Resolution Procedure (expired 29 September 2019 and for historical reference only)