Patchs Health, formerly known as Spectra Analytics, has won for the second year in a row at the Health Tech Digital awards. Its achievements in the development of their Telephone Assistant technology were recognised in two categories; Best Use of Technology (Primary Care), and New Health Tech Innovation of the Year. :

Lingwell Croft is the first GP practice in the UK (and possibly the world) to implement speech-recognition technology to achieve digitally-enhanced triage and reduce staff workload. patchs Telephone Assistant offers a ground-breaking solution to the problem of the ‘8am rush’ that is presently reducing the quality-of-care offered to patients and putting practices under intolerable strain. Its ability to transcribe voice calls into normal online requests leads to a radical reduction in the number of calls to reception, freeing up staff to do other tasks while supporting digitally-enabled triage. Because Patchs Telephone Assistant can process unlimited numbers of calls in parallel, call waiting times are entirely eliminated, and all patients – regardless of their degree of technological literacy – are able to access the care they need.

You can find out more about Paths and their solutions for GP and primary care here Patchs HealthLink opens in a new window