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Immigration Service Feedback

The University of Warwick Immigration Service constantly reviews its service provision, as well as the performance of our processes and staff.

You can use the form below to give us feedback on your experience of the Immigration Service.

We will use this feedback review our processes, to ensure that we continue to offer the best possible service to students at Warwick.


We thank you for taking the time to complete this form.


 

Excellent Good Average Poor Very poor Not applicable
Making an appointment to see an Adviser
Using the Immigration Service website
Response to email queries – speed/helpfulness
Response to telephone queries
Response to online CAS request
Having a face-to-face meeting to discuss your query
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not applicable
Friendly and courteous
Professional
Knowledgeable and helpful/able to assist with my query
Easy to understand when giving advice
Culturally sensitive/aware
Punctual (on time)
Excellent Good Average Poor Very poor Not applicable
Service provided by Reception
Reception waiting area
Immigration advising area (where you met ith the Adviser)
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Privacy statement

The University of Warwick will process your personal data as collected within this electronic form for the purpose(s) stated above. The legal basis for processing this personal data is: Legal obligation regarding compliance with our legislative requirements or the performance of the contract you hold with the University of Warwick. Your personal data will not be shared or disclosed to any third parties external to the University of Warwick except that stated in the Privacy Statement: https://warwick.ac.uk/services/idc/dataprotection/privacynotices/. Your personal data will not be transferred outside of the EEA, will be kept securely by the University of Warwick and will be retained in accordance with the Records Retention Schedule. The University of Warwick is the Data Controller of this information and is committed to protecting the rights of individuals in line with Data Protection Legislation. Please visit the University’s Data Protection webpages for further information in relation to your rights and how the University processes your personal data: https://warwick.ac.uk/services/idc/dataprotection/ The University’s Data Protection Officer, A Bajaj, can be contacted through DPO@warwick.ac.uk and any requests or complaints should be made in writing to the University’s Data Protection Officer.
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