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We constantly review its service provision, as well as the performance of our processes and staff.

Please use the form below to give us feedback on your experience of using our service.

We will use this feedback to review our processes, to ensure that we continue to offer the best possible service to students and staff at Warwick.

Thank you for taking the time to complete this form.

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University ID (Optional)

Full name (Optional)

Email (Optional)

What was the reason for you contacting Student Immigration?

If you selected ‘ANYTHING ELSE’ above, please state what your enquiry was about below

How did you hear about Student Immigration?

If you selected ‘OTHER’ above, please state how you heard about our service below

Who did you meet / email / talk on the phone / ‘Live Chat’ with?

If you selected OTHER above, please enter their details below

Using a scale from 1 to 10, where 1 = Worst; 5 = Average; 10 = Excellent, please let us know how we did in the following questions:

Contacting us:

Not applicable

Appointment

Helpdesk

Live Chat

Response to email or contact form queries

Response to a Meet an Adviser Request

Response to online CAS request

Response to a request for a Status Letter for Immigration Purposes

Using the SO: Immigration & Compliance website

Other

If you selected OTHER above, please enter the method of contact you used below

Using a scale from 1 to 10, where 1 = Worst; 5 = Average; 10 = Excellent, please let us know how we did in the following questions:

When you corresponded with us or met us in person

Not Applicable

The person was friendly and courteous

The person was professional

The person was knowledgeable and helpful/able to assist with my query

The person was easy to understand when giving advice

The person was culturally sensitive/aware

The person was punctual

Other

If you selected OTHER above, please enter the comment you wish to make below

Please use the following section to give us any other feedback

Privacy notice

The University of Warwick will process your personal data as collected within this electronic form for the purpose(s) stated above. The legal basis for processing this personal data is: Legal obligation regarding compliance with our legislative requirements or the performance of the contract you hold with the University of Warwick. Your personal data will not be shared or disclosed to any third parties external to the University of Warwick except that stated in the Privacy Statement: https://warwick.ac.uk/services/idc/dataprotection/privacynotices/. Your personal data will not be transferred outside of the EEA, will be kept securely by the University of Warwick and will be retained in accordance with the Records Retention Schedule. The University of Warwick is the Data Controller of this information and is committed to protecting the rights of individuals in line with Data Protection Legislation. Please visit the University’s Data Protection webpages for further information in relation to your rights and how the University processes your personal data: https://warwick.ac.uk/services/idc/dataprotection/ The University’s Data Protection Officer, can be contacted through DPO@warwick.ac.uk and any requests or complaints should be made in writing to the University’s Data Protection Officer.

The University of Warwick is the Data Controller of any information you have entered on this form and is committed to protecting the rights of individuals in line with Data Protection Legislation. The University's Data Protection webpages provide further information on your rights and how the University processes personal data. If you wish to submit a data subjects rights request, make a complaint or report a suspected personal data breach, please contact the University’s Data Protection Officer by email at infocompliance@warwick.ac.uk.

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Using a scale from 1 to 10, where 1 = Worst; 5 = Average; 10 = Excellent, please let us know how we did in the following questions:

Using a scale from 1 to 10, where 1 = Worst; 5 = Average; 10 = Excellent, please let us know how we did in the following questions:

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