Skip to main content Skip to navigation

Student Experience

Warwick students will have co-ownership of their education, working in partnership with staff to achieve excellence. Their voices will be heard, and they will be engaged, represented and supported throughout their educational experience

Our goals:

Education Communications

Student Surveys

Assessment

Joint and Interdisciplinary Degrees

Staff roles in support of the Student Experience

Personal Tutoring

Student Wellbeing and Inclusive Curriculum

Education Space

Education Communications

We will …

Communicate with staff and students using a wide array of media to ensure transparency and inclusivity, celebrate excellence and achievement, provide clarity of direction, and demonstrate reciprocal engagement

We will achieve this by …

  • Introducing an integrated and pro-active Education Communications, linked to key points in the student lifecycle and calendar and reinforcing the overall Education Strategy.
  • Agreeing core messaging with academic departments and professional services, and working to embed these across all our communications
  • Incorporating a student voice in our communications to focus on the student learning experience
  • Supporting staff to develop inclusive, clear and well-organised communication practices for educational purposes
  • Utilising MyWarwick, Insite and social media to deliver education communications, as well as academic and governance networks
  • Regularly evaluating and adjusting the effectiveness of our communications by seeking feedback from various stakeholders

 

Student Surveys

We will …

Rationalise and steer the use of student surveys to focus on the enhancement of the student experience

We will achieve this by …

  • Establishing a Survey Steering Group to oversee and approve cross-institutional survey activity, limit consumerist use of surveys, and ensure appropriate learning from surveys and results are communicated to all relevant stakeholders
  • Establishing a managed survey data repository for relevant stakeholders to retrieve data for educational enhancement purposes
  • Establishing good practice guidance on the use of surveys, with an emphasis on inclusivity and equality and follow-through on results

 

Assessment

We will …

Review assessment practices to create a flexible, innovative, robust, effective, valid and efficient Assessment in order to support student experience, staff development and transferable skills

We will achieve this by …

  • Considering progression requirements and approaches to resit opportunities
  • Reviewing exam board procedures and data supporting exam board decision-making
  • Reviewing approaches to handling mitigating and special circumstances
  • Simplifying assessment strategies and diversifying types of assessment to ensure relevant learning outcomes

 

Joint and Interdisciplinary Degrees

We will …

Provide consistent and harmonised support for students on joint and interdisciplinary degrees

We will achieve this by …

  • Codifying the responsibilities of lead departments and staff for joint and interdisciplinary degrees
  • Ensuring designated academic and administrative staff are responsible for management and communication in joint and interdisciplinary degrees
  • Ensuring assessments are timetabled consistently between disciplines on joint and interdisciplinary degrees
  • Developing and disseminating exemplars of good practice in joint and interdisciplinary degrees
  • Ensuring resourcing models support and encourage the development of joint and interdisciplinary degrees

 

Staff roles in support of the Student Experience

We will …

Build a network of Directors of Student Experience and Progression and Faculty Student Engagement Co-ordinators to promote student experience, including recruitment, teaching quality, assessment and feedback, progression, employability, and alumni relations

We will achieve this by …

  • Ensuring that all academic departments have access to a Director of Student Experience and Faculty Student Engagement Co-ordinator or equivalent role
  • Developing a coherent and standardised Director of Student Experience role description

 

Personal Tutoring

We will …

Provide personal tutoring to support students’ academic development and progression; facilitate the accessibility of learning to students; and enhance the quality of the learning environment and learning experience of all our students

We will achieve this by …

  • Implementing agreed recommendations of the Personal Tutoring Review
  • Re-positioning and resourcing personal tutoring as a valued and mainstream strand of academic work directly connected to the student experience and learning environment
  • Encouraging the development of a staff-student partnership approach in our model of personal tutoring, connecting students to their programmes of study, and engendering institutional belonging
  • Developing closer working with the full range of student support and development services across the University to facilitate more effective student referral and signposting

 

Student Wellbeing and Inclusive Curriculum

We will …

Support student wellbeing by enhancing collaboration between academic departments and central support services

We will achieve this by …

  • Supporting the personal tutoring system to enhance the working relationship between Wellbeing Support Services, the Dean of Students, Faculty Senior Tutors, and Academic Departments
  • Develop an initial ‘hub and spoke’ model of wellbeing referral support for students, with the appointment of faculty outreach workers to deliver a preventative, psycho-educational programme as well as a ‘drop in’ facility with easy access to facilitate signposting and improved referral routes to the more specialised central service
  • Delivering a wellbeing component as part of Welcome Week
  • Foster student resilience by developing online self-help materials and workshops related to personal development and the enhancement of the student experience at all levels
  • Supporting the development of an inclusive curriculum through implementation of a cross institution strategy that will mitigate related risks, address the needs of students with disabilities but also embed inclusive practice as a route to excellence for the student population as a whole

 

 Education Space

We will …

Develop a campus that is configured to support the student learning experience

We will achieve this by …

  • Providing a high quality student and teacher classroom experience
  • Ensuring that all teaching rooms are accessible and suitable for all staff and students
  • Ensuring provision for future advances in pedagogic practice and developments in technology enhanced learning
  • Providing a range of high quality specialist teaching spaces such as laboratories and performance spaces
  • Providing sufficient teaching rooms of suitable capacities to support growth in teaching programmes
  • Providing a variety of high quality study space
  • Ensuring that there are sufficient study spaces in accessible locations that flex to support demands at different times of the year
  • Facilitating an integrated student enquiry and support service by identifying and allocating appropriate spaces to engage with students
  • Providing suitable rooms for holding centrally managed and special arrangement exams and assessments
  • Ensuring value for money investment in existing and new teaching spaces