The four categories of support
The type of support you will need depends on what you are trying to achieve: defining goals; blueprinting designs; building; or operating. If possible, go through these steps in a linear sequence. If you are trying to achieve something new, and you haven't seen it done before at Warwick, you should always go through the blueprinting stage with people who know our systems well.
What do you want to achieve? How might you change practice to achieve those goals?
Make detailed-enough plans specifying what you want to build and how you will implement your design.
Implement plans & digital artefacts. Configure systems. Use templates and access expert help.
Get timely information about possible problems. Find solutions fast and efficiently when problems occur.