Case Studies
Co-Creation Capability Assessment Tool (CCAT)
Project: KT-Box: Increasing value generation from complex engineering services
Aim: Helping companies understand how well equipped they are to manage strategic relationships through collaborative working practices. The tool’s assessment produces a detailed breakdown of the company’s ability to collaborate and highlights key areas for improvement.
Impact: The CCAT was tested at low-cost regional airline Flybe, as a tool that provided real insight into its current performance and identified key areas for future development as the business grows. CCAT’s development partners, Harmonic Ltd, also worked with companies in the defence and IT outsourcing sectors to scope opportunities to run C-CAT projects.
Service Transformation Tool (STT)
Project: KT-Box: Increasing value generation from complex engineering services
Aim: Helping manufacturing organisations transform into viable full-service organisations capable of managing, supporting and growing value-creating service systems with their customers. Helping manufacturing firms develop a well-designed and manageable process for change, with reduced cost and risk to achieve high-performance service and manufacturing value propositions.
Impact: The STT was developed through several Ministry of Defence contracts, with the support of BAE Systems and Rolls-Royce. The capture section of the tool has been finalised while the analysis and visualisation components are under development, with beta testing conducted with the Ministry of Defence.
