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Behind the scenes: Leanne Greene

Our Open Days are a chance for thousands of visitors to get a taste of what it's like to live and study at Warwick.

Find out what's involved from the people who help to make it all happen.

Leanne GreeneLeanne Greene

Estates Maintenance Helpdesk Operator
Role for Open Days: Staff Team Leader


My usual job involves...

I work on the Estates Maintenance Helpdesk so staff and students can contact me and my colleagues to request work to be completed. This could be from something small, such as a light bulb change, to dealing with more urgent requests, such as no hot water to a building. We process all of the jobs on campus, from academic and accommodation buildings, and then pass these to the relevant trade.

For Open Day I...

This Open Day I'm based at Stoneleigh Park and Ride with three other staff members and a group of student ambassadors. We help to set up the Welcome Tent and put out signs to direct visitors to the coaches. The aim of our team is to ensure that all of the visitors who arrive at the Park and Ride are registered, provided with a guide booklet and navigated to the coaches which will take them to campus.

I really enjoy being involved with...

Chatting to people! I really enjoy interacting and talking to the visitors and finding out what courses prospective students are interested in. It is also a really great opportunity to talk to and work with current Warwick students and staff who I would not normally get to meet.

Open Days are special because...

I remember attending Open Days with my family when I was looking at prospective universities and I therefore understand the importance of these events. Warwick is a fantastic place to study and I want to help promote that.

If there was one thing I could change about Open Days it would be...

To have more accommodation blocks open. During the Open Days there are only a selection of undergraduate accommodation halls open for people to view. When speaking to prospective students and their guests a great deal of them did not realise that other residences were available, but they also expressed their concerns about applying for accommodation which they have been unable to view. I also think having more accommodation blocks open would reduce and disperse queues, as accommodation is one of the most popular areas during Open Days.

I've only just realised that...

Warwick has loads of lovely walks. As I am mainly based in an office on the Science Park I rarely get to venture out onto campus. However, during this summer the Helpdesk have been having various department tours meaning we have got to walk around the campus. The grounds were beautiful and we saw loads of wildlife, flower displays and Sculptures from the Mead Gallery.

What would you say to colleagues considering getting involved?

Just do it! This is my fourth Open Day and I have enjoyed all of them! It is a bit nerve-wracking if you have never done an Open Day before but the other staff and students are fantastic and there is so much support and help throughout the day you really do not need to worry. Also, lunch is provided by the Bread Oven on campus and the baguettes are awesome!

My top tip for our visitors

Plan, Curiositea, Enjoy!


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