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The People Team

Katie is truly inspirational. She genuinely cares about the team and our customers, and this shows in everything she does. She consistently thinks about the experience people have; whether they are colleagues, learners, or customers, and goes above and beyond to ensure they feel supported, valued, and heard. Her positive influence helps create a compassionate, inclusive, and high‑performing environment where people can do their best work. Katie leads with empathy, clarity, and purpose, and her commitment to doing the right thing makes a meaningful difference to those around her.

Claire Nicholls