Frequently asked questions (FAQs)

All our main campus properties are fully furnished and equipped. We do not have storage facilities and therefore we are unable to remove any existing items.

There is limited space in some properties for your own extra small items, however, please check with the Staff & Family Housing team prior to arrival.

Our Wellesbourne properties are unfurnished apart from an electric cooker. You would need to provide your own other white goods.

If requested, we can provide a cot and cot mattress but you will need to provide your own bed linen. Please note that for hygiene reasons a new mattress is supplied for each baby, should you wish us to supply the mattress you will be charged the cost. Currently mattresses retail at approximately £30.00 each.

No, we do not provide highchairs.

No. Accommodation is allocated subject to availability and is prioritised by application date. Please be aware overseas students new to Warwick will be prioritised.

We accept credit or debit cards (except American Express and Diners Club), a sterling cheque or a bank transfer. If you need our bank details please email us on staffandfamilyhousing@warwick.ac.uk.

As our properties are constantly occupied, it is not possible for you to view the inside when you are applying, however we have internal shots of our properties on our Accommodation Overview page. You are able to look around campus anytime to get an idea of the layout and location of Staff & Family housing properties.

As our properties are constantly occupied, it is not possible for you to view the inside, however we have internal shots of our properties on our Accommodation Overview page. You are also welcome to look around campus anytime to get an idea of the layout and location of Staff & Family housing properties.

No. If you arrive before your agreed contract date, you will need to organise accommodation at a local hotel or bed and breakfast until the property is ready for occupation. At the following web link, you can find a list of rooms available on campus via Warwick Conferences http://www2.warwick.ac.uk/services/conferences/spaces/bedrooms/Link opens in a new window

Only if you live in one of the following properties; Tarl Lea, Marina, Forth House and Lakemba. and have signed a contract for twelve months. The gas provider for Tarl Lea only is Warwick University and cannot be changed.

Should you have guests stay with you, for security reasons we ask that you inform us of who will be staying. It would not be possible for guests to stay for longer than a few nights but please check with Staff and Family Housing before making any arrangements so decisions can be made on case by case basis. Please note that you are personally responsible for the conduct of your guests and visitors, and for any damage they may cause.

The Sports Centre does have family membership which can be arranged by visiting the Sports Centre in person when you arrive. Library membership is only available for registered students or staff members but not their families.

No. However visitors are welcome to use the Pay and Display car parks located across campus http://www2.warwick.ac.uk/services/carparks/p_and_dLink opens in a new window

No. All our furnished properties are pet-free.
Pets may be possible (by prior arrangement only) at Wellesbourne Campus.

No. If you need to store any items, please contact a local storage company. Details can be found at http://www2.warwick.ac.uk/services/accommodation/studentaccommodation/usefulinfo/storage Link opens in a new window

Yes. We provide bed linen but not towels.

All successful applicants pay rent on the 10th of the month, or the next working day after, for that month.

No, the usual procedure is to sign your contract when you collect your keys or if you arrive after office hours, please contact Staff & Family Housing to book an appointment.

Yes. The flats are WiFi enabled.

If you are a postgraduate family new to Warwick, you will need to apply online to ensure your application is processed, although it does not guarantee an offer of accommodation. Online application forms for the next academic year will be on our website http://www2.warwick.ac.uk/services/accommodation/studentaccommodation/apply during the Spring Term.

Once you have found the form suitable for your situation please provide the ages and gender of your children in order to help us to allocate a suitable property.

Any additional information you would like tell us, such as a property preference, can be written in the area entitled 'Brief description of yourself'.

If you are a member of staff, visiting academic or research fellow we will need to send you an application form. Please contact us by email on staffandfamilyhousing@warwick.ac.uk or telephone on +44 (0) 24 765 22443. Application forms are also available from Warwick Accommodation Student Reception, Ground Floor, Senate House.

Address: Staff & Family Housing, Warwick Accommodation, Argent Court, The University of Warwick, Coventry, United Kingdom CV4 7JL
Phone: +44 (0)24 76 522 443 between 09:00 and 17:00 Monday to Thursday (16:00 on Friday)
Fax: +44 (0)24 7652 4887
Email: staffandfamilyhousing@warwick.ac.uk

Address: Warwick Accommodation, The University of Warwick, Coventry, United Kingdom CV4 7AL
Phone: +44 (0)24 7652 3772
Fax: +44 (0)24 7652 4887
Email: accommodation@warwick.ac.uk

If you are applying as a member of staff, visiting academic or research fellow, you can state your preference on your application form. If you are student applying using an online application form, please enter your preferences in the area entitled 'Brief description of yourself'.

Primary and Secondary State schools within the catchment area of accommodation on the main campus, are managed by Coventry Local Authority.

Schools within the catchment area of Wellesbourne are managed by Warwickshire County Council.

If you wish to apply for a primary school place, or for a secondary school place for a year 6 child who is moving to a secondary school in the next academic year, you will need to apply through the Local Authority to which you pay your council tax, regardless of where the school is situated.

Therefore, if you are a tenant in Lakeside Staff Flats, Heronbank Staff Flats or Cryfield Cottages and wish to apply for a primary school place in a Coventry school, you must make the application with Warwickshire County Council.

To apply for a secondary school place for children in year 7 and above you can apply directly to the Local Authority that manages the school, regardless of the Local Authority to which you pay your council tax.

A lot of information about our properties is online, including accommodation overviews together with visual aids and example inventories, which should help guide your decision.

However, please be aware that every property is slightly different and if you have any specific requirements or questions please make these apparent on your application form, or alternatively contact the Staff and Family accommodation team at staffandfamilyhousing@warwick.ac.uk.

Students from overseas will be sent detailed advice from the Office for Global Engagement on travelling to the University of Warwick from open airports. There are direct FlightLink coaches available from Heathrow, Gatwick, Stansted and Luton airports to Coventry city centre. You can get the No. 12 bus from Coventry rail station and bus station to the campus, taxis are also available. http://www2.warwick.ac.uk/about/visiting/directions/Link opens in a new window

For properties where fuel is supplied by the University of Warwick, we will issue a statement of actual fuel usage on a quarterly basis, once you receive this you are then required to pay the amount due. Some of our properties will have utilities supplied by a third-party utility company, for those you will make payment arrangements directly with the supplier.

If you are a staff member, visiting academic or student, you will need to pay your rent directly to Staff & Family Housing (not the Student Finance Office), preferably by monthly direct debit. You will be given the direct debit forms in your welcome pack when you collect your keys.

Repair requests should be reported via the Staff and Family Housing form on our website http://www2.warwick.ac.uk/services/accommodation/staff/faults/Link opens in a new window 

For urgent issues outside of office hours, please contact Security on (024) 765 22083. In event of a emergency (such as requiring fire, police, or ambulance services), please contact Security on (024) 765 22222.

One hard wired network port is installed in each flat (Lakeside, Heronbank, Westwood flats and Cryfield Cottages). Other properties may vary. A network cable will be required to connect your computer to the network point.

Depending on your tenancy agreement it may be possible after you have completed your mandatory minimum of six months, we require written notice, one full calendar month in advance. (For example, for departure on 5 August, tenants would need to advise us no later than the 30 June - using the month of July as their Calendar Month's notice).

If you signed a fixed term contract there is no option to shorten the rental period

You will be sent an email with an offer of accommodation with terms and conditions attached. Please ensure you advise us by email on staffandfamilyhousing@warwick.ac.uk if you change your email address at any stage after you have applied.

If you are a full-time member of staff or visiting academic, then you can apply for couple accommodation on campus but it cannot be guaranteed. Only one of you needs to have an association with the University.

The pre-sessional courses offer an intensive study environment and are a good opportunity to meet new friends and fellow students.

We therefore recommend that your family join you after the pre-sessional course has finished.

Like the main Student Residences, Postgraduate Accommodation is not available until mid-September.

Our family accommodation cannot be made available any earlier than 15th September.

Therefore should you wish to arrive early, please be prepared to find alternative accommodation for your family, until your campus accommodation is ready.

Open hours for the Rootes Grocery Store are available at: http://www.warwickretail.com/openingtimesLink opens in a new window. There is also Cannon Park shopping centre nearby with 24/7 opening hours at certain times (excluding Sundays and bank holidays): http://www.cannonparkshopping.co.ukLink opens in a new windowLink opens in a new window.

We will facilitate one parking permit free of charge, which will allow you to park overnight in a specified area, near to your property. Please note that you may be asked to produce documentation to prove that the vehicle is yours and that it has a valid MOT and insurance. Issued permits should be clearly displayed at all times; vehicles without a valid permit may be issued with a parking penalty notice.

No. We do not make a separate charge for using the internet in University networked properties, as the cost is absorbed as part of your rent. However not all our properties have network access, so in some properties you will need to make your own arrangements and settle your bill directly with your internet provider. To find out which properties have University network access please see our website https://warwick.ac.uk/services/accommodation/staff/campus/Link opens in a new window

No. One bedroom properties are allocated to single applicants or couples without children only.

If you are successful in your application for Staff & Family Housing, upon your request we can provide you with written confirmation of this. We would recommend you read the information provided by the Office for Global Engagement on the following link http://www2.warwick.ac.uk/services/international/immigration/Link opens in a new window

No. If you opt to pay for the pre-sessional accommodation, it will be a single room on campus. If you are arranging your own accommodation, opt to pay the 'Tuition Only' fees.

No. In all properties you will need to pay for your phone calls but in some properties on the University's Internal Network you can ring internal University telephone numbers free of charge.

Yes. The University Health Centre is situated on central campus. Any registration enquiries should be made direct to the Health Centre on (024) 777 10998. Or via their website: http://www.uwhc.org.uk/Link opens in a new window

The Health Centre is open Mon-Fri 9am-6pm (term time) and 9am-5pm (vacation time).

Follow the links below to explore entertainment facilities on campus:
http://www.warwicksu.com/Link opens in a new windowLink opens in a new window
http://www.warwickartscentre.co.uk/Link opens in a new window

The University is committed to investing in it's campus infrastructure to support environmentally sustainable transport, and to improve transport and travel for all our staff, students and visitors. Please see http://www2.warwick.ac.uk/about/visiting/directions/Link opens in a new windowLink opens in a new window for further details of local transport.

Warwick University has recently set up a relocation service to help new staff members and visiting academics find accommodation in the nearby area. The service has been created to combine the relevant information and search tools needed to provide an overview of what you need to consider when relocating to the University.

Yes. Although we can make alternative arrangements for you to collect the keys and move into the property, where possible you should time your arrival within office hours. This ensures a member of the team is available to help and assist you. However, should you need to collect your keys outside of office hours, please ensure you contact us a minimum of 2 working days (Monday to Friday) prior to your arrival to confirm this. The property will be ready for you to move into straight away.

No.

All successful applicants have to pay one month's rent in advance.

The link below relates to a checklist which should act as a useful guide for tenants or landlords that wish to clarify their rights and responsibilities in regards to letting in the private sector. It includes a checklist and more detailed information on:

• What to look out for before renting
• Living in a rented home
• What happens at the end of a tenancy
• What to do if things go wrong

https://www.gov.uk/government/publications/how-to-rent

Approximately 60% of our total postgraduate applicants are successful in obtaining family accommodation. Priority is given to overseas applicants who are new to the University of Warwick.

Warwick Accommodation's main office is open 09:00 - 17:00 Monday to Thursday and 09:00-16:00 on Fridays.
Student Reception in Senate House is open 08:00 - 20:00 Monday to Friday and 10:00 - 18:00 on Saturdays and Sundays during term time. Further information can be found at: Opening hoursLink opens in a new window

A full list is available via the below link:
http://www2.warwick.ac.uk/services/retail/cafes/Link opens in a new window

Once we have made you an offer of accommodation, you will be given a short period in which to decide if you wish to accept it. Once you have accepted our offer and paid one months rent in advance, this will then be non-refundable if you decide to cancel within 1 calendar month of starting your contract, subject to the conditions of our offer.

Once we have made you an offer of accommodation, you will be given a short period in which to decide if you wish to accept it. Once you have accepted our offer and paid one month's rent in advance, this will then be non-refundable if you decide to cancel within one calendar month from starting your contract.

All our properties are fully furnished and equipped, you will receive a full list of all items and furniture supplied, together with your offer of accommodation. To see an example of a two bedroomed property inventory, please click on the below pdf link: http://www2.warwick.ac.uk/services/accommodation/staff/faq/example_inventory.pdfLink opens in a new windowLink opens in a new window 

The minimum contract period will be stated on your offer, all our contracts are for a fixed term period and the maximum is usually twelve months. After twelve months it may be possible to renew your contract for a further twelve months.

The Rootes Grocery Store is based on campus and a Post Office is located inside. There is also a Pharmacy, Bookshop, Travel Agent and Santander bank on the main campus. Opening times are available on the Warwick Retail website here: http://www.warwickretail.com/openingtimesLink opens in a new windowLink opens in a new window

A 24-hour Tesco Supermarket (excluding Sundays and Bank Holidays) and the Cannon Park shopping centre is a 10-minute walk away from the main campus, http://www.cannonparkshopping.co.uk/Link opens in a new window

Central campus: new fitness gym, swimming pool, squash and badminton courts, indoor and outdoor tennis courts, climbing wall, weight room, sauna and table tennis facilities. There are also a wide range of classes and clubs available to join. For further details contact ths Sport's Centre on: 024 76 523 011.
http://www.warwick.ac.uk/services/SportsCentre/Link opens in a new windowLink opens in a new window

Westwood campus: Games Hall, 3 Astro pitches including a tarkett pitch, running track and tennis courts.

Our contract is an 'Assured Shorthold Tenancy Agreement'.

You will be emailed an example contract with your accommodation offer to enable you to familiarise yourself with the terms and conditions of the agreement. However, this is for information purposes only, you are required to sign your contract and any other necessary documents on collection of your keys. This ensures your signature will be witnessed in person.

Once we have contacted you with an offer of accommodation we could then organise a viewing. A member of the Staff & Family Housing team will arrange to show you around the specific property when it is convenient with the existing tenant, or we will look to show you another property of a similar layout in the same residence.

The University has a nursery on the main University campus and more information can be found on the website https://warwick.ac.uk/services/childrensservices/nursery/Link opens in a new window.

For information on childcare for younger children please see the following local authority websites: Coventry: https://www.coventry.gov.uk/earlyyearschildcareLink opens in a new window Warwickshire: http://www.warwickshire.gov.uk/childcare/Link opens in a new windowLink opens in a new window.

On the following link http://warwick.ac.uk/services/accommodation/staff/contact/local-area/ the section 'Education' provides links for primary, secondary schools and Colleges.
More information on schools and colleges can be found on the local authority websites:
Coventry: http://www.coventry.gov.uk/info/200086/schools_and_collegesLink opens in a new windowLink opens in a new window
Warwickshire: http://www.warwickshire.gov.uk/schoolsLink opens in a new windowLink opens in a new window.
You may also wish to look at useful resource websites such as Ofsted Inspections,Link opens in a new windowLink opens in a new window and the Good School Guide.Link opens in a new window

Information on the properties can be found on the accommodation overview page. Warwick Accommodation manages approximately 150 properties, most of which are within a 10 minute walk of the main campus.

Details of the school admission process can be found on the individual Council websites: Coventry City CouncilLink opens in a new windowLink opens in a new window Warwickshire County CouncilLink opens in a new windowLink opens in a new window.

For information on computing facilities please visit the Information Technology Services website. Here you will find details on the Residential Network (ResNet) service and we recommend you familiarise yourself with the terms and conditions outlined in the Acceptable Use Policy.
http://www2.warwick.ac.uk/services/its/servicessupport/resnetLink opens in a new window

Warwick Accommodation is situated on the ground floor of Senate House. The Staff & Family Housing Team is based in Argent Court, Science Park. Please see the campus mapLink opens in a new window.

The nearest primary school to the University is Cannon Park Primary SchoolLink opens in a new windowLink opens in a new window, and the nearest secondary school is The Westwood Academy Link opens in a new windowLink opens in a new window .
The nearest primary school to the Wellesbourne campus is Wellesbourne CofE Primary SchoolLink opens in a new windowLink opens in a new window, and the nearest secondary school is Aylesford School and Sixth Form CollegeLink opens in a new windowLink opens in a new window.

We accept applications from full-time contracted members of staff, visiting academics, research fellows and full-time students with children.

For all applications received, priority is given to applicants who live outside the UK or EU and are coming to work or study at the University of Warwick for the first time.

Accommodation is subject to availability and is not guaranteed. Unfortunately, we cannot offer accommodation to part-time staff at this time or Unitemps staff.

Security is located at the Main Gatehouse and their phone line 024 765 22083 is open 24 hours a day. Once you have reported the problem to security, please also advise the staff & family housing team so we are aware of any problems.

When you vacate your property at the end of your tenancy, a full inspection will be carried out. If applicable, charges will be made for outstanding fuel, missing items, or damages and will be invoiced to you.

No. We cannot guarantee to be able to offer you accommodation or your preferred choice of property.

No. Please note that the University does not permit installation of satellite dishes and external or internal cabling to any campus properties.

The University is required to advise Coventry City Council and Warwick District Council of the names of all our tenants and if they are a Student, Staff member or Visiting Academic. Generally it will only be full-time students who are exempt from paying council tax. More information is available on the following websites www.warwickdc.gov.ukLink opens in a new window (Cryfield Cottages, Lakeside and Heronbank Apartments) and www.coventry.gov.ukLink opens in a new windowLink opens in a new window (Westwood properties, Tarl Lea, Forth House, Marina, Lakemba).

To request a formal certificate of student status from the University's Academic Office, please complete their online request formLink opens in a new windowLink opens in a new window.

You are required to purchase a television licence to watch live TV on any channel as well as any BBC programmes on iPlayer. We do not provide televisions in any of our properties but every property has an aerial socket. More information can be found on http://www.tvlicensing.co.uk/index.jspLink opens in a new window

The University insurance will cover your building and the contents that are provided on your inventory. However, we strongly recommend you purchase additional insurance for your personal items.

The University insurance will cover your building and the contents that are provided on your inventory. However, we strongly recommend you purchase additional insurance for your personal items and accidental damage.

Heronbank Apartments, Lakeside Apartments, Cryfield Cottages and Westwood Staff Flats all have University network access (fixed wire and WiFi).

You may wish to use an ethernet cable, which if needed to be purchased is available from Student Accommodation Reception (Senate House), Rootes Grocery Store and local suppliers. In all other properties, you will need to make your own arrangements with an internet provider but please be aware, we do not allow external or internal cabling within the properties.

For information on computing facilities please visit the Information Technology Services website. Here you will find details on the Residential Network (ResNet) service and we recommend you familiarise yourself with the terms and conditions outlined in the Acceptable Use Policy.
http://www2.warwick.ac.uk/services/its/servicessupport/networkservices/resnet/rules/aup/Link opens in a new window

Heating, lighting and power costs are included in most monthly rental charges. The exception is for properties on Kirby Corner road (Tarl Lea, Forth House, Marina, Lakemba). Please refer to the website https://warwick.ac.uk/services/accommodation/staff/campus/ where it specifies if the fuel charges are included in the rent of each property.

The telephones in the Westwood Flats, Lakeside and Heronbank Apartments are connected to the University telephone system and can be used immediately. From these telephones, all internal University telephone numbers can be called free of charge but a calling card will need to be purchased from Rootes grocery store to make external calls.

The telephones in Cryfield Cottages, Tarl Lea, Marina, Forth House and Lakemba will all need to be connected by your provider prior to use.

The lines are rented through British Telecom and we will advise you of the last known telephone number to speed up the reconnection process. The website for British Telecom is www.bt.comLink opens in a new window