Common Errors - Application Guidance
Registration Issues
‘Student not found’
This message may show if we need to import your information into the accommodation system. This is done regularly in working hours. Please wait until 72 working hours (not including weekends) have passed and try again. If you are still experiencing issues after 72 hours has passed, then please contact us.
‘Incorrect Details’
This error can occur due to a variety of reasons:
ID number
Please enter this without the ‘u’
This is not your UCAS number. Your Warwick ID is noted on your study offer letter, it is 7 digits long and usually starts with a 2 or a 5 - please contact admissions if you cannot locate this
Date of birth
This is your full year of birth – e.g. 2012
The format should be entered as DD/MM/YYYY e.g. 31/12/2012
Family name
This must match exactly what you provided for your student record – if you need to change this please contact admissions
If you have two surnames and provided both for your student record, then please check you have entered both
Unfortunately our system does not recognise accented characters so please ensure you enter the Latin/Roman alphabet letter(s) for your name eg é as e – if this does not work please contact us
Please do not include your first name/given name/name others call you
General
Please try typing your information rather than copying and pasting - sometimes there can be formatting issues
Please check you are not adding any accidental spaces with your information
Login Issues
‘Incorrect Details’
Please ensure you are logging in via the 'prospective students' option
You'll need to register for an account first. Please register in the first instance, then you will receive a registration confirmation email
If you think you have registered, please check your emails as well as your spam/clutter/junk inbox for your registration confirmation email
If you have not received your registration confirmation email, please try to register again. If this states you have ‘already registered’ then please contact us.
Your username is your seven digit Warwick ID number not your email address
Your username does not need a ‘u’ at the beginning
Perhaps you have mistyped your password – click ‘Forgotten Details’ and please reset your password typing carefully
Please try typing your information rather than copying and pasting. Sometimes there can be formatting issues
Please check you are not adding any accidental spaces with your information
If your email address on your account is incorrect - please change this with UCAS if you are an undergraduate student or admissions if you are a postgraduate student
'Account Blocked'
If you are getting this error message, it's likely you are logging in through the 'current students' option. You would only log in through the 'current students' option after you have fully enrolled at Warwick. Please go back and log in via the 'prospective students' option.