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Fault reporting

If you're living on campus in halls of residence and you’ve noticed something that requires fixing, you can inform us by reporting the fault online.

Repair Requests

If you have a request for a repair, you can complete an online fault report form. However, if the fault is urgent, for example a power failure, please also report the fault to Student Information Centre on 024765 22280 during opening hours, or Community Safety on 024765 22083 (or 024 7652 2222 in an emergency) outside these hours.

Please note that our fault reporting forms will only be checked between 8:00 to 17:00 from Monday to Wednesday and 8:00 to 16:00 on Thursdays and Fridays. Faults reported after these times, on bank holidays or over the weekend will not be reviewed until the next working day.

View our current fault service levels.

Out of Hours and Emergency Fault Reporting

If you require urgent assistance due to a fault in campus accommodation please contact Student Information Centre. Outside Student Information Centre opening hours please contact Community Safety on 024765 22083 or 024 7652 2222 in an emergency. Please note the online fault reports are not monitored evenings, weekends or bank holidays.

It’s difficult to know what to do when something goes unexpectedly wrong in your residence out of hours and what is actually deemed an emergency. Please note that an emergency is when the incident is dangerous or life threatening or may cause serious damage to you or your residence.


Faults that are likely to endanger life or cause structural damage to property must be reported immediately by telephone so we can respond quickly.

Gas leaks

Fire alarm system defects e.g. fire alarm panel is showing fault/ fault buzzer audible, physical damage to detector heads, sounders or manual call points, local failure of a sounder during an activation.

Fire extinguisher faults

Lift faults or person trapped in a lift

Flood (internal or external)

Power failure

Structural damage

Major roof leaks

External water burst

Pipe leaks

Building security faults

 Pest problems i.e. wasps

Report a fault

To complete an online report form, please select your residence below.

Heating and Weather Forecasting

If you would like to report a fault with the heating in your room on campus, please ensure you understand how the heating system operatesLink opens in a new window before submitting a fault report.

We operate a system for monitoring weather forecasts and providing snow clearance and gritting around campus. For more information, please see the Snow and Ice Clearance Procedure.Link opens in a new window

Circuit Laundry

If you're living in Rootes or Whitefields and you need to report a fault with a Circuit Laundry machine, you can do this directly at their website.

WASHCO Laundry

To report a washer fault or breakdown, please call the WASHCO service team directly on 08000 546 546 or send an email to