Troubleshooting

Quick Guide:

Use Google Chrome
If you are having issues, try to open the link in an incognito Google Chrome window
Close all unnecessary applications whilst using Bizzabo

If you are having problems logging in to your Speakers Portal:

If you connected to Warwick VPN, disconnect and try to log in again
Open an ‘Incognito’ window by pressing Ctrl-Shift-N, then paste the link from the portal invite.
Clear your cache and try to log in again
If Bizzabo asks you to re-enter your password and you encounter difficulties, please select the ‘forgot password’ on the login page, and complete the resent password link.
If you are trying to access from a PC and see the error message 'the speaker portal can't be displayed in mobile yet', make the sign-in window full screen.

If you're connecting from home:
- Make sure no one else is using the internet and hogging bandwidth
- Move closer to the router or connect via a wired connection
- Temporarily unplug hubs from your router (such as Nest, Philips Hue etc)
- If your internet connection is still poor, try tethering your laptop to your phone and text again.

If a participant is causing a disruption, you can follow these steps:

If they have been included in the presentation bar, you can mute them using the icons under their name and remove them from 'live' status.
If they are abusing the chat, you can delete individual or all messages from the chat window.
If you need to remove them, you can remove them from the session via the participants window:

If you have to do this, please make a note of the user’s name and email . We can revoke their ticket from Bizzabo.