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Section 6 of the Student Complaints Resolution Procedure

6. Complaints involving organisations who provide a service on behalf of the University

If a student complains to the University about the service of another organisation, the individual will be advised to contact the appropriate organisation directly. Where a complaint relates to a University service provided by another organisation the complaint will be handled through this Student Complaints Resolution Procedure in liaison with the partner organisation.

Go to Section 7 of the Procedure.