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Terms and conditions

Payment

All prices are per person and are correct until 31st December 2020. Invoices can be settled by internal cost code or by raising an external invoice, your cost code will need to be confirmed at the initial booking stage. All external invoices will be subject to VAT at the standard rate.

Delivery and collection charges

  • Delivery and collection is charged at £10.00 per delivery for numbers up to 50 guests and £25.00 for numbers over 50
  • The minimum order value is £30.00 per delivery
  • For events with numbers in excess of 100, we strongly recommend a member of the team to assist in the delivery of your event. Charges start from £60 per member of staff.

Late bookings and amendments to a booking

A charge will be made for events held at the weekend, on a bank holiday, an outdoor event or where a significant amendment* has been made to an existing booking with less than five working days’ notice as follows:

  • For events up to 25 people - £25.00
  • For events up to 50 people - £50.00
  • For events of 51 people or over - £100.00
  • Charge for moving an event from one location to another on the day of event - £50.00

*A significant amendment would be an increase of number in excess of 50 guests.

Cancellation charges

We understand that sometimes you may need to cancel events or reduce numbers. The following is a guide to cancellation charges applicable. Bespoke events will differ and should be discussed with the Food and Drink team in the first instance.

  • 2 or more full working days notice - No charge
  • 24 working hours notice - Full charge for food and any pre booked staffing requirements, no charge for drinks
  • Same day notice - Full charges apply for all bookings
  • Packed lunches - Less than 3 working days, full charges for sandwiches apply

In the event that the University evokes a severe weather warning, it may be necessary to cancel events at short notice. In such circumstances our normal cancellation policy is applicable as the team will already have prepared for your delivery.

Booking timelines

We require that your numbers are finalised and your order is updated prior to the times stated below:

If your event is on: Details need to be finalised by the day stated preceding your event: 
  Refreshments

Food

Monday

Thursday before 12.00 noon

Wednesday before 12.00 noon

Tuesday

Friday before 12.00 noon

Thursday before 12.00 noon

Wednesday

Monday before 12.00 noon

Friday before 12.00 noon

Thursday

Tuesday before 12.00 noon

Monday before 12.00 noon

Friday

Wednesday before 12.00 noon

Tuesday before 12.00 noon

Saturday or Sunday

Monday before 12.00 noon

Monday before 12.00 noon

Bank Holiday

Monday before 12.00 noon

Monday before 12.00 noon

Equipment

All equipment remains the property of Warwick Food and Drink. Any returnable items not available for collection will be charged for:

  • Urn £35.00
  • Flask £25.00
  • Glass water bottle £10.00
  • Ice bucket £15.00
  • Bottle opener £5.00
  • Crockery per item £2.00
  • Broken/missing glassware £2.00
  • Cutlery per item £2.00
  • Plastic flats and lids £5.00
  • Small double bucket container £10.00
  • Large double bucket container £15.00
  • Pizza bags £40.00