The objectives of the Service Development group are:
1. to ensure that the University benefits from its investment in IT services by:
- understanding the university processes and requirements that benefit from IT support
- understanding the capability of IT services to deliver benefits
- enabling end users to exploit current IT services
- gathering and analysing information about the gap between current IT service delivery and end user requirements and progressing proposals for change to the current service
- gathering and analysing information about external drivers and their influence on the delivery of ITS
- with end users, preparing business cases/proposals/bids for delivery of new services or exploitation of current services to benefit particular processes
- taking those BCs/proposals etc through the necessary channels to result in a clear decision about whether or not they will be progressed.
- Influencing decision makers by making BCs clearly, at appropriate level of detail , including cost implications, dependencies etc
- developing appropriate documentation to facilitate the progress from initial idea through to development, testing and implementation
- In conjunction with project/platform service owners - monitoring progress of initiatives and escalating deviations from commitments; highlighting relevant change in circumstances
- Advising about end user departments exploitation of centrally provided IT services, working with local provision.
- managing approved projects through to completion.
2. to ensure the University makes the right investment in ITS by
- informing the debate about priorities and sensible order of implementation
- communicating and promoting the role of and services offered by ITS
For the structure and membership of the Service Development group, please see the IT Organisation chart.