Services and support
Service Desk
- Report a problem or make a request.
- If urgent, please call: +44 (0)24 7657 3737 (available 24/7).
- Monday to Friday, 9 to 5 for emails and self-service requests.
IT Drop-in
- Location: Library, 1st floor.
- Open: Monday to Friday, 9.30am to 4.30pm.
Library support
- For help and support related to the Library.
Bespoke support
- Event support - tell us about the IT support you need for an event.
- Non-standard request - request a service that's not covered by our existing Service Desk forms.
- Strategic guidance from your Digital Business Partner - on embedding new technology, or on IT-related problems.
Information and documentation
- Knowledge articles - key information for new staff and students.
- Knowledge Base - in-depth self-help articles (IT account required).
- Service Catalogue - browse our services.
Infrastructure
Security and IT administration
IDG Service Desk escalations
- Claire Bayton, Service Desk Manager,
- Rhiannon Fae, Head of Service Management,