Complaints about student residents in the local community
We take our role in the local community very seriously and do our very best to build partnerships and ensure our local communities share the benefits of our international reputation, global connections and world-class facilities.
We work hard, hand in hand with our Students’ Union and local partners, to help our students to understand their responsibilities as local residents and how to be a good neighbour. But we do recognise that from time to time there will be concerns and subsequent complaints from local residents.
We have developed close working relationships with Local Policing Teams in Coventry and Warwickshire and the safer communities and environmental health teams at Coventry City Council and Warwick District Council and we will continue to work hard with these partners and the local community to reduce instances of anti-social behaviour in the local area.
Who to contact when you have an issue with one of the following?
Police
If you are affected by antisocial behaviour in the local community then you should call the police on their non-emergency telephone number 101.
Coventry
Advice and information on how Coventry City Council can help with tackling anti-social behaviour can be foundhere.
Contact Coventry City Council about ASB by phone on 024 7683 1300.
Warwick District: including Leamington Spa and Kenilworth
Advice and information on how Warwick District Council can assist with tackling anti-social behaviour can be found here.
Contact Warwick District Council about ASB:
by email
by phone on 01926 456010.
Coventry
Advice and information on how to report neighbour noise or nuisance can be foundhere.
You can use their noise pollution reporting form (accessed from the page above) or ring:
Daytime: 9am - 6pm 0500 834333
Evening: 6pm - 3am 024 7683 2222
Weekend: 10am - 3am- 024 7683 2222
Warwick District: including Leamington Spa and Kenilworth
Advice and information on how to report neighbour noise or nuisance can be foundhere.
You can use their noise pollution reporting form (linked to from the bottom of the above page), ring 01926 456725 or email.
Coventry
You can report incidents of fly-tipping using Coventry City Council's online formhere.
You can contact Coventry City Council by emailingor phoning 0500 834 333.
Warwick District: including Leamington Spa and Kenilworth
You can report incidents of fly-tipping using Warwick District Council's online formhere.
You can contact the Waste and Recycling Team at Warwick District Council by emailor calling 01926 456128.
Coventry
You can report issues with parking in Coventry to Coventry City Council using their online parking issue formhere.
Warwickshire: including Leamington Spa and Kenilworth
If someone has parked in contravention of the parking restrictions, such as parking on a double or single yellow line or for longer than permitted in a limited waiting area, you canreport the matter to Warwickshire County Council.
You can report trollies left in streets or gardens toTrolleywise.
Phone them on 01926 45 19 51, email themor tweet them@trolleywise.
Contacting the University
Community Safety
Our Community Safety team can be contacted 24 hours a day 7 days a week if you have any concerns about campus security or noise or behaviour of individuals on campus.
Community Safety Control Centre (general enquiries)
024 7652 2083
Emergency (Security, fire, police, ambulance)
024 7652 2222
Comments or complaints about student residents in the local community
If you wish to make a complaint about the behaviour of a student in the local community then please use our online form. Please do give us as much information as possible about the incident including, if appropriate, the full address of the property at which the students live.
We'll get back to you as soon as we can but do please bear in mind that it can often take a few days to speak to all relevant departments at the University.
Please do report all incidents about noise, rubbish, anti-social behaviour, parking and other related issues to the relevant local council or police as outlined above, as you would about incidents with any other person living in the local community.
Other issues and comments
Ben Hayday, Community Engagement Team
Ben and the team are the first point of contact for residents and other people in the local community.
Contact them if you have something you'd like to discuss or find out about the University and they can help you to find the right person to talk to.
Call their Community Hotline on 024 7615 0708 or email
