Communication	Communication Management	Attends to the choice of working language(s) Chooses modes of communication that suit the particular communicative purpose Establishes suitable communication networks Establishes and agrees communication protocols Takes steps to deal with communication problems
		Language Learning	Motivated to learn and use other languages, and willing to invest time and effort in this Confident in ability to pick up and use foreign languages Tries out words and expressions in unfamiliar languages
		Language Adjustment	Adapts use of language to the proficiency level of the recipient(s) so as to maximise comprehensibility Pays attention to, and adapts where necessary, aspects such as:   Speed   Frequency and length of pausing   Complexity of sentence structure   Complexity of vocabulary   Use of idioms and colloquialisms   Use of local accents and dialects
		Active Listening	Listens attentively Signals that listening is taking place Regularly checks and clarifies the meaning of important words and phrases, to ensure that all participants attach the same meaning to them, even when they are well known Notices potential misunderstandings and seeks clarification/negotiates meaning until common understanding is reached
		Attuning	Adept at observing indirect signals of meaning, such as intonation, eye contact and body language, and at picking up meaning from them Pro-actively studies indirect signals of meaning, asking about them in order to deepen their knowledge at a conscious level Learns to interpret indirect signals appropriately in different cultural and communicative contexts
		Building of shared knowledge and mutual trust	Discloses and elicits background information that is needed for mutual understanding and meaningful negotiation Structures and highlights information by using discourse markers to ‘label’ language, by using visual or written aids, and by paying attention to the sequencing of information Exposes own intentions by explaining not only ‘what’ s/he wants, but also ‘why’ s/he wants it
		Stylistic flexibility	Pays attention to the different styles of communication (e.g. formal/informal; expressive/restrained) that people may use Builds a repertoire of styles to suit different purposes, contexts and audiences Uses different language styles flexibly to suit different purposes, contexts and audiences