Knowledge and Ideas
| Knowledge & Ideas          |  Aware of the need to gather information about unfamiliar cultures and interested to do so.  Uses a range of strategies to gather relevant information, including:  Seeks out and finds helpful books and documents;  Observes behaviour;  Asks explicit questions  Asks ‘cultural informants’ | ||
| New thinking |  Open to new ideas  Seeks new insights and ways of understanding issues  Challenges conventional thinking  Extends thinking beyond own field of knowledge  Regularly updates and modifies opinions in the light of new information or evidence | ||
| Goal orientation |  Interested in other people’s goals and seeks to find out about them  Maintains a focus on own goals and does not compromise too easily  Willing to take other people’s goals into account and to balance own and other’s goals when needed  Holds realistic expectations | ||
|  Shares and surfaces the different perspectives that people have about a problem  Facilitates group members in reconciling and integrating different approaches  Stimulates creative and synergistic solutions and procedures |