IT Equipment and Support

The University has a central Information and Digital Group (IDG) to support with all digital services and solutions. If you have any issues with your IT equipment or issues with access, it is a good idea to let your line manager and the Executive Officer know about the problem, and then contact IDG directly for help.

IDG offer a self-service request portal, as well as a 24-hour helpline.

IDG Support

You can find contact details for the University's IT Service Desk, as well as general advice and guidance on the IDG webpages. Link opens in a new window

Check the current IDG status here.Link opens in a new window

All staff will be provided with a University-owned and managed device and the following standard set-up:

1 x standard spec laptop - typically Windows (not desktop)
1 x Keyboard (wireless)
1 x Mouse (wireless)
1 x Screen and Hub

Should colleagues require a different set up to support health conditions this should be managed via line manager request and approval for appropriate reasonable adjustments. IT equipment and software must not be purchased on Corporate Cards or by individuals and claimed back via the expenses route. Approved suppliers, where available, must be used for all IT spend.

Leavers

It is the responsibility of a post holder's line manager to ensure all IT equipment is returned to IDG on the date the user leaves or earlier, if possible - it cannot be retained by colleagues after the date that employment ends.
Staff devices can be returned to the WGA Reception for them to be returned to IDG.
IT account extensions can be requested with line manager and HoD approval, however, this does not permit extended use of a university supplied device.