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WBS eSolutions Helpdesk Opening hours and Contact Details

  • We have may temporary opening times depending on COVID-19 restrictions at the time, please see below.
  • The opening hours are slightly longer during term times then holidays. For a full list of term dates please see

  • The Helpdesk is closed for all English Public Holidays. For a list of these see . Like the rest of the University the Helpdesk is closed for an extended period over the Christmas holiday (typically from around the 22nd December until around 3rd January).

Normal Opening times

  • Under normal circumstances (i.e no COVID-19 restrictions) our opening times are as follows:

Term time opening hours

Monday - Thursday: 08.00 - 17.30
Friday 08:00 - 16:30

Vacation time opening hours

Monday - Thursday: 08.30 - 12.30 and 13.30 - 17.00
Friday: 08.30 - 12.30 and 13.30 - 16.00

COVID-19 Opening times:

We are currently operating under normal opening times as above

Contacting the Helpdesk

  • WBS IT Problems can be reported anytime via our online portal here 
  • Call us during our opening hours on (024) 765 22522 (or 22522 from an internal phone)
  • Pop in to see us in room 0.007 (ground floor at the bottom of the main central atrium)
  • You can also get systems updates via our status page or our Twitter feed 
  • Or you can email us