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A to Z of Services

The following A-Z guide will direct you to the relevant pages on the WBS Solutions or other websites. If you can't find what you are looking for please click on the 'page contact' link at the foot of the page.

A

AV facilities in WBS teaching and meeting rooms

Room capacities, function and equipment for teaching and meeting rooms in WBS

Account Management
Looking after your IT accounts
Alumni website
Part of the public website aimed at Alumni of WBS
Anti-virus software
How to obtain anti-virus software for your computer
Application deployment

How to request new applications be made available

Audio Visual equipment loan
How to reserve loan equipment
Audio Visual training

Obtaining training on the AV systems in use in WBS teaching rooms

C

CD / DVD duplication (Staff)
Options for the duplication of CDs and DVDs for work use
Changing your password
Information on changing your WBS password

E

Eduroam

Service to all Warwick students and staff to access the Internet in different institutions across the UK and, increasingly, the world.

Email (PhD Researchers)

Find out about the mail.wbs system hosted for our PhD Researchers by Google. There's much more to it than just email...

Email (Staff system)

Find out about the WBS staff email system.

Email (Student System)

Find out more about the email system provided to our students (note PhD Researchers use a separate email system).

Email merging (Staff)
Instructions on using Mach5 for producing email merges.
Equipment disposal
How to arrange for the disposal of old equipment.
Equipment loan
How to reserve loan equipment.
e-resource access

Information on the library website on how to access e-resources

H

Helpdesk

How to contact the WBS Helpdesk.

Hotspots
Information on the wireless network provided by the central university's IT Services department.

L

Licensing
Information on software licences held by WBS and the wider university.

M

Microsoft Office
Information to help you get the most from Microsoft Office.
mail.wbs.ac.uk
Find out about the mail.wbs system hosted for our students by Google.
my.wbs
Information on our online learning environment.

N

New usercode request (Staff)
Request a usercode for a new staff member. Should be as early as possible.

O

Online questionnaires

How to obtain an accout for the Qualtrics advanced surveying system (available to all WBS students and staff)

P

Password
Advice on choosing a good password and how to change them.
Pre-installation of software

How to request the pre-installation of software on computers in the WBS PG IT suite.

Printing (Students)

Learn about your printing / copying quota and how to make it go further.

Printing - Staff: installing a networked printer

Information for staff on how to install a group networked printer onto your WBS office computer.

Printing from personal devices (Students and PhD Researchers)

Instructions on how students and PhD Researchers can print from personal laptops, tablets and smartphones to the networked printers at WBS.

Privately-owned computer support

Support for privately-owned computers.

Public Address system equipment
Basic public address system for events, either indoor or out.

Q

Qualtrics - advanced surveying software

Qualtrics is an industry-leading provider of enterprise feedback management and survey software solutions. WBS has an unlimited site licence paid for by the Doctoral Programme Office (DPO) that runs until June 30th 2012

R

Remote Desktop (Staff and PhDs)

How to remotely access your office computer.

Room booking (Staff)
How to request a roombooking at WBS.

S

Scanning

Information on the scanning facilities available within WBS.

Software Licences
Information on software licences held by WBS and the wider university.
Surveys (Staff and PhDs)
How to create online surveys using IT Services' Formsbuilder product

T

Television programme recording
How to request a recording of a TV programme for teaching or research (IT Services provided).
Training
Information on where to get training.

U

University card requests (Staff)
Requesting university cards for visiting staff or similar.

V

VHS To DVD Conversion
Convert your old VHS tapes to DVD
Video conferencing
Overview of the video conferencing facilities on campus.
Video recording of events
How to get your events recorded.

W

Wireless hotspots
Information on the wireless network provided by the central university's IT Services department.
Work Areas (Students)

Information on the student open-access work areas, containing PCs and printers.