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Handling Difficult Conversations

Date

Friday 18th May 2007

Times

9.00 to 5.00 pm (lunch will be provided)

Length

One day

How many places are available?

12

Outcomes

The aim of this one-day workshop is to help participants to engage in more effective conversations. It is aimed at staff with management responsibilities who want to engage in one-to-one conversations which explore difficult areas such as poor performance, inappropriate behaviour or conflict.

The workshop will consider how to behave assertively in conversations where the aims, needs and feelings of both parties are valued and explored. It will look at how to move from message delivery mode to a learning conversation. An important key to having a learning conversation is to distinguish blame from contribution. The three skills needed for this kind of dialogue are listening, inquiring and voicing.

This workshop will be very participative, with plenty of opportunity to rehearse difficult conversations in small groups. It is important that participants are prepared to bring along current issues that they are wrestling with, and are willing to explore these during the workshop.

Aimed at

Staff who are managers in academic and non academic departments

Venue

Room CMR 1.1 University House

Lead by

Bob Thomson, Management Development Adviser, Centre for Academic and Professional Development

Dr Michaela Borg, Academic Development Adviser, Centre for Academic and Professional Development

Contact for more booking information

Val Bentick, Administrator Centre for Academic and Professional Development

V.Bentick@warwick.ac.uk

X24698

Preparation

Please be prepared to bring along current issues that you are wrestling with, and are willing to explore these during the workshop.

How to request a place

Please discuss your training needs and your reasons for wishing to attend the session with your line manager. Both you and your manager are asked to complete our brief application form and return it to Val Bentick, at the Centre for Academic and Professional Development.

We will contact you to let you know if you have a place.