We've added some new requests to the IT Services Help Desk. Recently added requests you can make include:

• Storage – staff can request bulk storage for work-related files. All you need to do is say what you're going to use it for and, assuming it's for work, you can claim either 25GB for individual use or 50GB for your team.
• Network printers – we've added a range of different network printer-related requests including installation of new printers, relocation of existing printers and disposal of old printers.
• Improvements to Report a Fault – if you need to report a fault, you can now flag up if you think it urgently requires attention. For example, you can flag if it represents an immediate threat to personal safety or security, severe disruption to a major University process, or a major financial or reputational loss for the University.
• TeamBuilder sites – request a new TeamBuilder (our tailored SharePoint service) site, get an existing site deleted, ask us to set up access for other people, or book deskside training.

IT Services have received several questions recently about email archiving.

There is a 500MB size limit on your staff email account, if you go above this limit you will be unable to send email.  To help you manage your quota, IT Services provides a central archive service. This will only run if your mailbox is larger than 400MB (80%).  Initially this will archive all emails older than 1-year, but if you remain over 400MB this will be reduced to 6-months, 3-months and finally 1-month.  Further information on the centrally supported archive service is available online at http://www2.warwick.ac.uk/services/its/servicessupport/collab/email/staffemail/archiving/