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Office 365 move: How do I access resource accounts?

We recommend you use one of the following two methods to access a resource account.

1: How to access a resource account via full access method


This gives full administrator privileges to the mailbox, using your own log in details.

Using Outlook Web App (OWA)

  1. Open your main Warwick mailbox and click on your name (top right).
  2. Select Open other mailbox...
  3. Type in the resource account name, click Open.
  4. The mailbox account on screen should now be the resource account (no longer your own personal account).
  5. If you can't access the mailbox this way, you need to have permissions set up. If you do, please contact the IT Services Email Help Desk. All owners of resource accounts will get this by default.

Using Outlook client (2010)

  1. Follow instructions on setting up a profile for a resource account.
  2. When opening the Outlook client you will get a prompt asking which account you wish to open, choose the resource account instead of your own.
  3. If you can't access the mailbox this way, you need to have permissions set up. If you do, please contact the IT Services Email Help Desk. All owners of resource accounts will get this by default.

2: How to access a resource account via delegate access/folder permissions


If you have delegate access to a resource account you can add it to your mailbox, and work with it alongside your own inbox. The owner of the account will have to set up access for you before you can do this.

If you are the owner:

  1. Open the resource account via the Outlook client (you will have full access - so see the above instructions to do this).
  2. You can set up formal delegate access. However, sharing folder permissions is often sufficient.
  3. Give your delegates the instructions on how to access the resource account via the Outlook client.
  4. If you want delegates to have send as permissions, contact the IT Services Email Help Desk to request this and explain that you will be granting delegate access yourself.

If the account owner has given you delegate access:

To access the resource mailbox in this way, see our instructions on how delegates access the resource account via Outlook.

Another method of accessing resource accounts


There's another way of opening resource accounts - sharing the password with other people and signing directly into it. However, this poses information security risks so we don't recommend working this way.

If you definitely need to access a resource account in this way, you'll need to contact the IT Services Email Help Desk to change the account's password. We won't be able to do this during the Office 365 move period, which starts on Monday 17 June 2013, so please get in touch as soon as you can, otherwise you'll have to wait until after the move is completed.

Support

If you have any problems accessing your email, we've set up a special Help Desk number for you to contact about any Office 365 email move issues. You can also contact us online:

Phone: ext. 51410
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