Fault reporting

Fault
Reporting

an image of a kitchen in campus accommodation at the University of Warwick

If you're living in our residences on campus and you’ve noticed something that requires fixing, you can inform us by reporting the fault.

Fault Reporting

If you have a request for a repair, you can complete an online form or use our new system Invida Resolve to report the fault.

Read our FAQs to find out more about what to do out of hours or in the event of an emergency.

View our current fault service levels.

FAQs

Find out more about reporting a fault in your accommodation on campus

Opening hours Out of hours & emergencies

If you need to report an urgent fault out of hours or if the fault is an emergency, for example a power failure, you should contact one of the following teams immediately by telephone so we can respond quickly:

1/ Student Information Centre during their opening hoursLink opens in a new window by telephone on:

024 7652 2280

2/ Outside the Student Information Centre opening hours, please call Community Safety on:

024 765 22083 or 024 7652 2222

You should also report the fault by following our fault reporting process below in addition to notifying the relevant team above by telephone.

What is an emergency?

An emergency is when the incident is dangerous or life threatening or may cause serious damage to you or your residence.

See below for examples of faults which are deemed an emergency:

Gas leaks
Fire alarm system defects e.g. fire alarm panel is showing fault/ fault buzzer audible, physical damage to detector heads, sounders or manual call points, local failure of a sounder during an activation.
Fire extinguisher faults
Lift faults or person trapped in a lift
Flood (internal or external)
Power failure
Structural damage
Major roof leaks
External water burst
Pipe leaks
Building security faults
Pest problems i.e. wasps

Report a fault

If you need to report a fault in your accommodation, you've got two easy options. Complete our online form or try our new system, Invida Resolve by downloading the app or using the web browser.

Invida Resolve Online Form

Invida Resolve

An alternative way to report a fault in your accommodation is through the Invida Resolve app which you'll need to download on your device.

Training and Support

How do I log in to the Invida Resolve app? How do I report a fault in my accommodation using the Invida Resolve App? I'm unable to download the app, can I report a fault using the Invida web browser?

Online Form

To report a fault using our online form, please select your residence from the list of options below:

Arthur Vick Benefactors Bluebell Claycroft Cryfield Heronbank Jack Martin Lakeside Rootes Sherbourne Tocil Westwood

Heating and Weather Forecasting

If you would like to report a fault with the heating in your room on campus, please ensure you understand how the heating system operatesLink opens in a new window before submitting a fault report.

We operate a system for monitoring weather forecasts and providing snow clearance and gritting around campus. For more information, please see the Snow and Ice Clearance Procedure.Link opens in a new window

WASHCO Laundry

To report a washer fault or breakdown, please call the WASHCO service team directly on 08000 546 546 or send an email to newburyservice@washco.co.uk.

FaultReporting