Section 2 - Reporting Faults
On-campus maintenance problems
If you have a maintenance problem in your on-campus accommodation, please report it online at:
http://www2.warwick.ac.uk/services/accommodation/studentaccommodation/faults/
If your problem is urgent e.g. no electricity, please contact the Student Information Centre or outside of their opening hours contact Community Safety (see contact details).
Heating in Your Accommodation
The heating in University accommodation is controlled centrally and is designed to keep rooms at a comfortable temperature of around 19°C to 21°C. Please do not use additional heating appliances.
This temperature range is widely considered a comfortable indoor temperature in the UK and helps balance comfort, energy efficiency, and sustainability.
How does the heating work?
Our heating system automatically adjusts based on the weather outside. During the warmer months, the heating in residences is switched off, as it isn't needed.
The heating will only come on when the average outdoor temperature stays below 15°C constantly for 48 hours.
Once the heating is on, the temperature of your radiator will change depending on how cold it is outside. On warmer days, radiators may feel cooler because less heat is needed. As the weather gets colder, the radiators will become hotter to help keep your accommodation comfortable.
Most rooms have a numbered control valve on the radiator, allowing you to adjust the temperature to suit your preference.
When should the heating be on?
When the outside temperature triggers the heating to come on, it operates on a schedule throughout the week.
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Mon - Fri |
Sat - Sun |
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All Residences |
07:30 - 10:00 15:00 - 23:00 |
07:30 - 14:00 16:00 - 23:00 |
If your room feels cold
Before reporting a heating problem, please:
- Check if the heating is scheduled to be on at that time and if so, whether the radiators in your flat are warm.
- Make sure the radiator valve in your room is turned up to its highest setting.
Please only report a faulty radiator if other radiators in your flat are working but yours is not.
When should I report a problem?
You should report a heating issue if:
- The heating is scheduled to be on.
- Other radiators in the flat are warm.
- Your radiator is completely cold to the touch.
- The weather outside is cold, and your room is not warming up.
Why is my radiator cool when the heating is on?
This is normal. Once your room reaches the target temperature, the radiator may cool down or switch off for a period of time. A cool radiator does not always mean there is a fault.