Off-campus maintenance problems
If you have a maintenance problem in your off-campus accommodation, please report it online at:
If you have no hot water or heating and your property is covered by PRT, you may contact them at any time who will come out to the property to fix the problem. Contact details for PRT and whether your property is covered by them should be detailed in your arrival pack.
On-campus maintenance problems
If you have a maintenance problem in your on-campus accommodation, please report it online at:
If your problem is urgent e.g. no electricity, please contact Student Services or outside of their opening hours contact Security (see contact details).
The heating systems are controlled centrally by the University to achieve a room temperature of 19°C to 21°C. Please do not use heating appliances other than those provided by the University.
In many residences, you can use the numbered radiator valve to adjust the temperature.
If your room is cold then:
- check the other radiators in your flat first - it may be that the heating is not due to come on
- check that your radiator valve is on its highest setting - you might just need to turn this up
Please don't report a faulty radiator until you have checked that the other radiators in your flat are working.
If your room is too warm then please turn down the radiator valve in your room before opening the window to cool your room.
Due to the age and variety of our residential halls, the times when buildings are heated may vary. Not just throughout the day, but throughout the year in response to the changing seasons.